** 1 year contract**
Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises.
When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.
The incumbent will oversee the adoption of the Knowledge Management products and put in place strategies to improve their positioning and usage:Deliver diagnostics of the products usageAnalyse the product KPIs (HEART framework) with analytics platform (Matomo and Microstrategy)Recommend strategies to improve usage and positioning of the Knowledge Management productsPut in place the selected recommendations in collaboration with the dedicated products managers (communication campaigns, features, product catalogue, etc)Consolidate a regular report for the products
Products you could be working on are internal resume, enterprise search, internal social network, video platform, collaborative tools (confluence, sharepoint), etc.
The main and routine tasks of this position are to:
Product managementDetermine product objectives and key performance indicators;Identify user needs through interviews, focus groups and statistics analysis;Ensure the competitiveness of the products vs. the market solutions.
Client managementCarry out proactive follow ups with end users, in regards of the objectives & key performance indicators;Manage the users’ community to engage in product life.
Communication and positioningBuild the communication plan associated to each product – positioning, promises, communication channels, etc);Ensure ongoing communications with clients and targeted messages (adaptation based on context, features & users.);Provide a regular reporting on product usage to sponsors & top managers;Carry out all other related tasks.
Training:University degree in digital marketing or equivalent experience. Business training or experience an asset.
2-3 years’ experience in a similar position.
Skills:User focusGood interpersonal and communication skillsListening skillsAbility to critique products and suggest improvementsAnalytical and synthesis skillsMarked sense of initiativeAbility to maintain good relations with team members at all hierarchical levelsAbility to work effectively under pressureAbility to turn data into analysis and recommendations
Knowledge:Bilingualism (French-English)Knowledge of SCRUM/AGILE an assetKnowledge of the video game industry an assetKnowledge of user center design methods an asset