Senior Manager, Field Operations
Bell Technical Solutions
BARRIE, ON, Canada
4d ago

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Senior Manager, Field Operations

City : CA-ON, BARRIE Job Code : 4078

Description

Senior Manager, Field Operations

What is the opportunity?

Reporting to the Director, Field Operations, the Senior Manager is responsible for developing business strategies and tactical plans for their region, which supports corporate values and objectives in the areas of Health & Safety, Customer Service, Efficiency, Revenue, and Product Promotion.

What will you do?

  • Manages all operational aspects of a specific geographical region such as team effectiveness, quality, rework, customer service and Health & Safety performance
  • Coach and mentor a team of Managers; provides developmental opportunities and evaluates progress
  • Participate in the recruitment and selection process of Field Operation Managers and evaluates management headcount on a monthly and ad hoc basis
  • Collaborate with internal stakeholders (Senior Managers, Regional Resolution team, union etc.) to achieve team targets and corporate objectives
  • Conduct monthly team meetings to review performance strategies
  • Monitor and analyze team results and develop action plans to address opportunities
  • What do you need to succeed?

    Must Have

  • People management experience minimum 5 years experience in a position with direct reports
  • Ability to source, coach and develop talent
  • Strong strategic thinking and flawless execution
  • Strong focus on improving customer service
  • Proven experience in building positive relationships with business leaders
  • Strong analytical and problem solving skills
  • Solid business acumen; must be able to understand the organization’s key drivers to success and make appropriate decisions in required time frames
  • Experience working in a unionized environment
  • Strong proficiency in Microsoft office applications (Word, Excel, PowerPoint etc.)
  • Able to motivate and influence others towards exceeding objectives and goals
  • Ability to travel as required and work flexible hour
  • Nice to Have

  • Previous experience in Field Services is a considerable asset
  • Working Conditions

  • Mix of field work and industrial work centre environment
  • Occasional travel within Ontario is required
  • Flexibility to work varied hours, based on the needs of the business is required
  • Additional Information

  • Location : Georgian Bay (Collingwood, Sault Ste Marie, North Bay, Sudbury and Barrie)
  • Position Type : Management
  • Status : Permanent or Temporary
  • At Bell Technical Solutions, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

    We welcome and encourage applications from people with disabilities.

    Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment belltechsolutions.

    ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Employment Equity team at Equite-

    Equity bellsolutionstech.ca

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