Operations Assistant
Kintetsu World Express (Canada) Inc
Mississauga, ON, CA
6d ago

KWE Canada has followed an aggressive growth program to become one of the largest forwarders in Canada and recognized for our quality of service and dedication to building partnerships with our clients and suppliers.

KWE is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities.

Position Summary

As an Operations Assistant, you will be required to provide customer service and sales support within the Operations Department.

You will also be required to act as a liaison between internal staff members and outside customers and learn process flow of Department.

Job Duties

  • Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
  • Coordinate special projects as assigned, coordinate and monitor movement of shipments from overseas offices to YYZ and send pre-alert notices to customers for upcoming shipments.
  • Assist the import / export operation (air, ocean, freight, and customer service) to ensure accurate processing of paperwork to minimize errors.
  • Ensure business relationships and services levels are maintained (customers and vendors).
  • Respond to overseas enquirers, and trouble shoot.
  • Ensure accurate filing system(s) are maintained, update / input details of shipments in system and ensure accuracy for billing.
  • Maintain accurate filing system(s), update / input details of shipments in system and ensure accuracy for billing.
  • Coordinate shipments and send pre-alert notices to customers and related departments as required.
  • Provide back up support within department during busy periods, vacations and unexpected employee absences.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Provide leadership to others through example and sharing of knowledge and skills.
  • Perform all other job -related duties as required by management.
  • Skills / Requirements

  • Currently enrolled in International Transportation related certification program (CITT or CIFFA preferred).
  • Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.

  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc
  • We offer our full- time employees a comprehensive benefit program including coverage for extended health, dental, Life, AD&D and LTD insurance packages, as well as, company sponsored pension plans and Registered Retirement Savings program.

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