DIR Market
Service Corporation International
Montreal, Canada
3d ago

Overview & Responsibilities / Aperçu et responsabilités

We currently have a full time opening for a Market Director at Centre funéraire Côte-Des-Neiges Inc. in Montreal, Quebec .

This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business.

For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.


Responsible for the oversight of funeral and cemetery operations within an assigned market. Provides overall operations and market share leadership and strategic support to Market & Location Managers within area of responsibility.

Serves as the bridge between Corporate strategy and tactical location execution. Responsible for ensuring all locations within the market follow Company policies and Corporate guidelines.

Possesses and applies a comprehensive knowledge of operational processes and procedures.


Grow / Maintain Market Share

Coach and support teams to develop / maintain customer and community relationships and gain / maintain market share

Develop and implement market-level marketing and revenue initiatives

Develop plans, strategies and methods for accomplishing revenue-building objectives in markets / locations. Share best practices and management techniques.

Translate strategies into tactical plans for Market Managers to execute.

Monitor customer satisfaction results and develop strategies to address issues.

Business Planning / Expense Management

Evaluate and bring forward all new business ventures, growth and market dominance opportunities.

Direct and lead financial / budget planning efforts for the markets in area of responsibility

Evaluate and manage the operational and financial performance of all locations in the market.

Conduct operational and financial reviews with Market Managers every period.

Ensure corrective action and follow-up is taken when required.

Staff Management and Leadership :

Provide leadership and performance improvement through coaching and development.

Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities.

Ensure training modules are completed in a timely basis.

Advocate Seamless Service.

Conduct conference calls and / or Town Halls as needed.

Maintain regular communication with Management team

Clearly communicate daily expectations.

Compliance / Health & Safety

Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market.

Work with Compliance, Human Resources and Legal departments on related compliance and legal matters.

Ensure that all aspects of services provided are performed to operating standards

Stay familiar with content of Company policies and procedures.

Requirements & Qualifications / Exigences et qualifications

Education :

  • Bachelors’ degree is preferred
  • Experience :

  • 10 years experience in business development management and strategic analysis or equivalent experience in a related field
  • Knowledge, Skills & Abilities :

    Bilingual; English and French required

    Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising

    General understanding of strategic planning, project management, task management, empowering and sales management

    Ability to prioritize and multi-task

    Understanding financial implications of decisions

    Adaptable to work with various business entities within a local and enterprise-wide culture


    Creates vision for the market area

    Anticipates problems and uses leadership skills and business savvy to navigate critical issues and engage the workforce

    Ensures Commitment and alignment with Company’s vision and values

    Planning, Execution and Accountability

    Translates business strategies into clear objectives and tactics

    Plans, executes and improves work processes to ensure achievement of business goals

    Anticipates problems and develops contingency plans

    Demonstrates appropriate attention to detail, monitors progress of others and holds others accountable for actions and desired results

    Collaboration and Teamwork

    Fosters a sense of teamwork and works effectively across the organization to achieve goals

    Builds team cohesiveness by establishing, communicating and reinforcing shared values and norms

    Celebrates team accomplishments; Fosters a sense of energy, ownership and personal commitment to work

  • Exercises Insightful Judgment : Recognizes broad implications of issues and makes decisions based on sound logic and rationale;
  • Integrates information from a variety of resources and perspectives to arrive at optimal solutions.

    Problem Solving

    Problem analysis and problem resolution at both strategic and functional levels

    Manage effectiveness with focus on 20% / 80% task to result model.

    Customer Focus / Orientatio n

    Ensure the delivery of exceptional customer service

    Responds promptly to customer needs

    Solicits customer feedback to improve service

    Minimizes negative risk to Company through immediate actions with the clients

    Fosters Innovation / Creativity

    Creates an environment that generates creative solutions

    Champions new ideas o Promotes new ways of looking at problems and process for continuous improvement

    Meets challenges with resourcefulness

    Presents ideas and information in a manner that gets others’ attention.

    Fosters Open Communication

    Creates an environment in which people communicate honestly and openly and information is readily shared

    Tailors level of detail and type of communication to meet others’ needs

    Listens attentively and seeks clarification

    SCI Overview / Vue d'ensemble

    Who we are. What we do.

    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work.

    We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements.

    We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique.

    For us, there is no greater responsibility than honoring and preserving the story of one’s life.

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