Overview & Responsibilities / Aperçu et responsabilités
We currently have a full time opening for a Market Director at Centre funéraire Côte-Des-Neiges Inc. in Montreal, Quebec .
This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business.
For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
Responsible for the oversight of funeral and cemetery operations within an assigned market. Provides overall operations and market share leadership and strategic support to Market & Location Managers within area of responsibility.
Serves as the bridge between Corporate strategy and tactical location execution. Responsible for ensuring all locations within the market follow Company policies and Corporate guidelines.
Possesses and applies a comprehensive knowledge of operational processes and procedures.
Grow / Maintain Market Share
Coach and support teams to develop / maintain customer and community relationships and gain / maintain market share
Develop and implement market-level marketing and revenue initiatives
Develop plans, strategies and methods for accomplishing revenue-building objectives in markets / locations. Share best practices and management techniques.
Translate strategies into tactical plans for Market Managers to execute.
Monitor customer satisfaction results and develop strategies to address issues.
Business Planning / Expense Management
Evaluate and bring forward all new business ventures, growth and market dominance opportunities.
Direct and lead financial / budget planning efforts for the markets in area of responsibility
Evaluate and manage the operational and financial performance of all locations in the market.
Conduct operational and financial reviews with Market Managers every period.
Ensure corrective action and follow-up is taken when required.
Staff Management and Leadership :
Provide leadership and performance improvement through coaching and development.
Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities.
Ensure training modules are completed in a timely basis.
Advocate Seamless Service.
Conduct conference calls and / or Town Halls as needed.
Maintain regular communication with Management team
Clearly communicate daily expectations.
Compliance / Health & Safety
Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market.
Work with Compliance, Human Resources and Legal departments on related compliance and legal matters.
Ensure that all aspects of services provided are performed to operating standards
Stay familiar with content of Company policies and procedures.
Requirements & Qualifications / Exigences et qualifications
Knowledge, Skills & Abilities :
Bilingual; English and French required
Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
General understanding of strategic planning, project management, task management, empowering and sales management
Ability to prioritize and multi-task
Understanding financial implications of decisions
Adaptable to work with various business entities within a local and enterprise-wide culture
Creates vision for the market area
Anticipates problems and uses leadership skills and business savvy to navigate critical issues and engage the workforce
Ensures Commitment and alignment with Company’s vision and values
Planning, Execution and Accountability
Translates business strategies into clear objectives and tactics
Plans, executes and improves work processes to ensure achievement of business goals
Anticipates problems and develops contingency plans
Demonstrates appropriate attention to detail, monitors progress of others and holds others accountable for actions and desired results
Collaboration and Teamwork
Fosters a sense of teamwork and works effectively across the organization to achieve goals
Builds team cohesiveness by establishing, communicating and reinforcing shared values and norms
Celebrates team accomplishments; Fosters a sense of energy, ownership and personal commitment to work
Integrates information from a variety of resources and perspectives to arrive at optimal solutions.
Problem analysis and problem resolution at both strategic and functional levels
Manage effectiveness with focus on 20% / 80% task to result model.
Customer Focus / Orientatio n
Ensure the delivery of exceptional customer service
Responds promptly to customer needs
Solicits customer feedback to improve service
Minimizes negative risk to Company through immediate actions with the clients
Fosters Innovation / Creativity
Creates an environment that generates creative solutions
Champions new ideas o Promotes new ways of looking at problems and process for continuous improvement
Meets challenges with resourcefulness
Presents ideas and information in a manner that gets others’ attention.
Fosters Open Communication
Creates an environment in which people communicate honestly and openly and information is readily shared
Tailors level of detail and type of communication to meet others’ needs
Listens attentively and seeks clarification
SCI Overview / Vue d'ensemble
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work.
We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements.
We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique.
For us, there is no greater responsibility than honoring and preserving the story of one’s life.