Social Media Specialist
5700 Yonge St, North York, ON M2N 5M9, Canada Req #346 Wednesday, January 12, 2022 Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure.
We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.
That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity.
Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community.
We are always looking for like-minded professionals to join our team. Come grow with us.
We’re looking for our next Social Media Specialist. Could It Be You?
The purpose of this role is to help implement strategies to increase Questrade’s brand reputation and overall share of voice across social media channels.
What’s it like working as a Social Media Specialist at Questrade?
Our Social Media Specialists act as Questrade’s helpful voice in social media channels. They continually monitor and respond to activity across the web where Questrade is discussed.
The role is part diplomat, part brand ambassador and part customer service, actively looks for opportunities to engage with Questrade’s fans and followers through various online channels, and finds ways to add value while supporting Questrade’s mission.
The successful candidate will also be (or become) a subject matter expert on Questrade’s products and services, helping proactively and reactively solve any issues Questrade’s fans and followers could experience.
Need more details? Keep reading
In this role, you will handle community management by monitoring social media mentions for Questrade. You will work with teams and customers to help troubleshoot reported issues.
You will ensure all responses are on tone, on brand, and approved as needed. You will escalate any potential brand threats or technical issues to the appropriate individuals and respond as necessary (both during and outside of business hours).
You will assist with crisis / NOC communications on social media. You will help build the Questrade brand on social media and support the We care deeply mission.
You will also look for new channels and forums to monitor and expand the social outreach program.
You will also handle reporting, by compiling and maintaining the monthly social media reports. You will monitor competitor trends in the social media space.
You will compile after-incident reports for social media issues upon request. You will keep on top of trends related to corporate social responsibility in which Questrade can participate (i.
e. #BellLetsTalk). You will also assist in the development of new reports as needed.
So are YOU our next Social Media Specialist? You are if
Brownie points if