Systems Engineer
F5 Networks
Field-CA
3d ago

Primary Responsibilities :

  • Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
  • Provide solution designs, and systems engineering configurations
  • Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
  • Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
  • Design technical solutions that can solve customer business problems or build a new service offering
  • Participate in the development and support of content (presentations, WP’s, use cases ) for customers and partners
  • Maintain knowledge of competitive landscape and share with peer group
  • Foster a collaborative, team-based environment, sharing best practices and success and building positive relationships
  • Effectively negotiate and pursue conflict resolution
  • Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Perform other related duties as assigned
  • Customer support activities include :

  • Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
  • Develop and maintain trusted advisor relationships with customer technology staff and management
  • Consistently provide outstanding customer service during pre-sales and post-sales activities
  • Can deliver sales pitch / whiteboards at CxO level through to detailed technical staff
  • Actively use Salesforce.com for each opportunity and named account
  • Partner with sales team to develop and lead Technical Account Plan and / or Territory Account Plans
  • Understand and effectively utilize F5 organizational resources
  • Actively utilize SE tools : CSR, Idea, Hive, Mainstreet, and others
  • Identify and qualify technical opportunities
  • Influence Sales strategy
  • Determine viability of opportunity and map out account political structure
  • Channel support activities include :

  • Support F5 channel partner sales initiatives
  • Provide channel partners sustainable training on F5 solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Aggressively provide consultative support
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions
  • Post sales activities include :

  • Understand and follow escalation process
  • Partner with the F5 Technical Support and customers / partners to problem solve
  • The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

    Knowledge, Skills and Abilities :

  • Strong written and oral communication skills
  • Strong presentation skills
  • Experience with MS office suite or Works
  • System administrator skills with UNIX, Microsoft or application knowledge
  • Network design background
  • Demonstrate expert knowledge of :
  • Industry and F5 Networks-targeted technologies

    Industry trends and cycles

    Windows : NT, 2000, 2003

    Network Design background is required

  • Demonstrate proficiency in :
  • Configuration and troubleshooting of servers,

    Domain design

    CIFS / SMB. DFS, FRS experience a plus.

    Unix : Solaris, Linux, BSD, Irix, AIX, HP / UX a plus, with expertise in at least one of the two Operating Systems.

  • Proficiency of : Storage subsystem skills and storage
  • Qualifications :

  • 5+ years related industry experience
  • Pre-sales experience preferred
  • BS / BA or equivalent work experience
  • LI-BS1

    The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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