Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.
As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
POSITION SUMMARY : Under the direction of a District Manager, the Field Case Manager for the Program is responsible for managing all aspects of the program for assigned physicians in a given geographical area or hospital.
The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to the program by accessing the ongoing needs of each MD / office such that the service levels provide a clear differentiating factor between this Program and other patients’ support programs.
The resulting objective of this superior and proactive service will be to increase the patient program enrolment and improved patient outcomes.
Knowledge in regional government payer policies, private payer policies and procedures is an asset. Regular travel to various HCP offices is a primary responsibility of the role.
The FCM oversees large accounts inclusive of University settings. PRIMARY DUTIES AND RESPONSIBILITIES : Be the single point of contact with physicians Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation Provide ongoing updates to MDs on patient status Provide therapy guidelines to manage physician expectations with respect to reimbursement Work collaboratively with Personal Care Specialists, Wellness Case managers and Sales representatives Provide program service explanation to MDs and / or Office staff Promote the program with the marketing tools provided Customize current program elements to meet the needs of assigned physicians : adjust based on in clinic and remote MD needs.
Provides in service presentation to physicians Adhoc duties as assigned
What your background should look like (minimum qualifications)
EXPERIENCE AND EDUCATIONAL REQUIREMENTS : A Bachelor’s degree required; sciences preferred RN diploma an asset Related degree maybe considered (pharmacists, science degrees) or 2-4 years as Associate Field Case Manager or equivalent transferable skills Requires a minimum of two (2) to three (3) years in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience Previous Case Manager experience an asset Basic CCPE an asset MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS : Superior customer service skills Demonstrated teamwork abilities Ability to manage multiple tasks and priorities at once Comprehension of medical terminology, Ability to read and interpret patient charts Strong analytical skills including interpretation of regulation and legislation.
Ability to make decisions using sound judgment Ability to work autonomously Strong organizational skills, creative problem solving and results oriented.
Strong time and project management skills and sense of urgency Ability to analyze current enrollment volume by MD Ability to analyze enrollment potential based on prescription volume of other biologics Ability to engage with a physician and his / her staff as a trusted and well-informed medical counterpart Must have a valid driver’s license and possess a car Ability to conduct Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours Can interact with multiple sales reps and district managers from the commercial team Superior verbal and written communication skills, interpersonal skills and Attention to detail.
Bilingual (English / French) an asset Established relationships with Customers in a given territory, an asset Knowledge of public, private and federal reimbursement an asset Hold and maintain a valid, non-expired, unrestricted driver’s license Related degree maybe considered (pharmacists, science degrees) or 2-4 years as Associate Field Case Manager or equivalent transferable skills Requires a minimum of two (2) to three (3) years in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience Previous Case Manager experience an asset Basic CCPE an assetWhat AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.