Store Manager
YM Inc.
Rocky View, AB, Canada
7d ago

Position Overview :

An inspirational leader of the Management team, whose main responsibility it is to maximize store sales and effectively manage wage cost through strategic and successful business management by ensuring customer satisfaction and employee development.

The Store Manager achieves these goals by meeting the Company’s 7 Corporate Objectives, adhering to Company policies and procedures and by being a strong and respected role model to all team members.

Store Location : Crossiron Mills (Rocky View, AB)

Essential Job Functions :

  • Provide training and orientation to new employees
  • Provide fair, ongoing and effective training and coaching to all store level employees so that they can successfully execute their jobs
  • Complete Measurable Performance Indicator forms in order to fairly assess employee performance and have subsequent discussions with the employees regarding performance, progress and development
  • Hold employees accountable through a fair and consistent performance management process
  • Counsel and effectively resolve performance issues through effective coaching, Performance Improvement Plans and Development Plans
  • Ensure and manage employee compliance with Company policies. (e.g. dress code, cell phone, lateness policy)
  • Provide discipline to store level employees in accordance with the Company’s discipline policies
  • Is knowledgeable in and uses all available training resources to maximum benefit including the NMO, MTP and the Passport to Success
  • Actively participate in his / her own training by putting in to practice what has been learned
  • Complete annual assessments (Total Performance Review Program) for all Management and store employees
  • Terminate employment, as long as termination criteria is met
  • Ensure the store consistently meets and adheres to Health and Safety policy guidelines by creating a safe work place
  • React with a sense of urgency to recruitment needs while utilizing all tools available
  • Conduct interviews and extend offers of employment
  • Conduct reference checks on potential hires
  • Responsible to ensure store is well staffed with skilled and experienced employees who meet Company expectations
  • Ensure a commitment to retaining the best talent by creating an environment where, fair and just management is practiced and employees feel valued and respected
  • Consistent and strategic commitment to succession planning
  • Be committed to internal promotion and employee career pathing
  • Ensure all customers have a memorable and enjoyable shopping experience at all times
  • Ensure the store is NCO at all times, including the back room and washrooms
  • Ensure all employees are committed to providing friendly and knowledgeable service
  • Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer
  • Project professionalism and Company image in both attitude and attire by adhering to dress code practices and all corporate policies and practices
  • Effectively utilize time management skills to react with a sense of speed and urgency to get the job done promptly and efficiently while meeting Company objectives within set timelines
  • Complete schedules
  • Assign and distribute duties to employees
  • Maintain the employee Requested Time Off Calendar
  • Maintain Employee Availability Forms
  • Ensure store meets sales plan and wage cost, utilizing available resources to maximize business opportunities and respond strategically and promptly to fluctuations in the business
  • Ensure strategic and successful inventory management, including the prompt activation of markdowns
  • Ensure the Management team and employees are prepared and suited to work towards meeting sales objectives
  • Manage the On Call process, including determining which employees are to be called in for additional shifts or sent home during slow periods
  • Ensure visual merchandising and marketing strategies / direction are implemented as per Company direction within required timeframes
  • Ensure effective maintenance of visual merchandising standards in the store
  • Provide guidance to the visual team in terms of visual execution
  • Effective participation and execution of visual launches
  • Support activation of markdowns
  • Solid understanding of store’s visual directives including colours, fabrics, trends and designs : an ability to analyze and maximize fashion knowledge
  • Ensure store achieves shrink target
  • Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and external losses
  • Conduct employee bag checks before and after an employee’s shift
  • Ensure administration policies and procedures are adhered to
  • Notify the District Loss Prevention Manager of any LP related concerns
  • Ensure recall, damages, and transfers are prepared and ready to be authorized during District Manager’s visit
  • Requirements :

  • Degree or certification in Retail Management
  • Business Management or 3+ years’ experience in retail management
  • Related Work Skills
  • Effective leader and communicator who is professional and reflects Company values in both attitude and attire
  • Strong team building skills
  • Time management, organizational and multi-tasking ability
  • People person, with strong ability to communicate with customers and employees
  • Understand the principles of optimal customer service
  • Strong merchandising and presentation skills
  • Excellent problem-solving skills
  • Effective follow up methods
  • Committed to excellence
  • Able to work independently with minimal supervision
  • We thank all applicants for their interest however, only those selected for an interview will be contacted. Bluenotes is an equal opportunity employer.

    If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

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