Nalco Champion, an Ecolab Company, has an immediate need for an Application Specialist in our Energy Services group located in Grande Prairie, AB.
If you are a passionate technical professional that likes to work in an autonomous, hands-on environment, we invite you to apply.
This is your opportunity to join a large growing company offering a competitive base salary and benefits.
You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts.
This will involve the completion of agreed upon contractual services in your assigned accounts, and providing customers with problem solving support.
You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-
held accounts to Nalco Champion. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.
Territory / Location Information :
This position is based in Grande Prairie and covers approximately a radius of the surrounding area.
Main Responsibilities :
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
Assist Sales Representatives with plant surveys of prospective customers.
Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
Support services include : sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
Actively support Nalco Champion innovations and technology in the strategic district accounts where you provide your support other District Sales Representatives.
High School diploma with industry experience.
Must have valid driver’s license and acceptable motor vehicle record.
Preferred Qualifications :
Strong mechanical aptitude.
Practical computer application literacy, including Microsoft Office, and ability to learn internal business systems.
Prior experience that required excellent communication skills, a strong work ethic and ability to multitask.