Technical Design and Implementation Manager - Voice
Whitehorse, YT, CA
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The Technical Design and Implementation Manager, reporting to, Senior Manager Access and Distribution Infrastructure are accountable for managing capital projects relating to the implementation of Northwestel Fiber and Copper facilities based on an understanding of business needs and specific customer requirements.

The manager determines the most cost-effective method for accomplishing project needs from general information, user requirements, planning input, resulting in the development of detailed engineering plans, estimates, budgets, specifications and schedules to evaluate and implement new systems and technologies.

The successful incumbent is accountable for the ongoing monitoring and planning that drives Northwestel’s operations force : availability management, configuration management, capacity management to ensure adequate network and OSS (Operational Support Systems) capacity is provided for current and future needs.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples.

Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

Specific Accountabilities

Implementation (75% of role)

  • Through a review of business plan objectives for specific technologies, the incumbent designs and develops detailed plans according to company standards for capital projects, including unit testing & exception handling, developing installation specifications, and detailed cost estimates, including support packages consisting of support procedures and training spares and vendor support.
  • Once detailed plans have been developed, create implementation schedules, procure materials, equipment, engineering hardware and software, establish work schedules and priorities (for internal staff and / or contractors).
  • Through project management discipline, ensure work is being done to specifications and meeting timelines set out, monitoring of capital budget expenditures;
  • performs systems testing and acceptance of the project. Evaluates skills and engages either internal personnel (or) contractors to perform work functions.

    Conduct worksite inspections and maintains build quality through audits.

  • The incumbent is responsible for developing proposed network designs for review and consideration, creating detailed circuit orders based on network designs and documenting any as-built network construction.
  • While adhering to ITIL change management guidelines, the Implementation Manager is responsible for submitting Requests for Change (RFCs), including Methods of Procedures and Roll Back plans for Network Changes associated with project work and participating in Change Advisory Board meetings as a Subject Matter Expert.
  • Provides third level technical support to various projects and areas of the organization
  • Capacity and Availability Management (20% of role)

  • Responsible for managing capacity and availability of assets to ensure planners have information to develop technology business plans .
  • The incumbent is responsible for tracking and generating asset information required for planning purposes, including predicting replacement, enhancing assets based on age, return on investment, performance and capacity while developing best practices (CNPs).
  • Provide support through Incident Management, including assisting in resolving any escalated incidents and resolution of reoccurring incidents or problems with the current Network.
  • Business Planning (5% of role)

  • Provide input and solutions to Strategic planners, steering teams, the portfolio management team, and the overall ITM business plan.
  • The Implementation Manager is a key contributor to the strategic planning process.

  • Develop Implementable plans including descriptions of the underlying business need and solution and a High Level estimated project plan including resourcing, cost, timeline, and business value.
  • Assess technological business needs on a case-by-case basis and utilize that assessment to develop business cases for technical solutions.
  • Maintain technology menu through approving devices for specific applications including IOS versions and levels; maintain, support and enforce technology approval process.
  • Knowledge and Competencies Required

  • Completion of Relevant Engineering Degree and / or Technical Diploma with 2+ year’s relevant experience.
  • Basic knowledge of the following technologies or protocols :
  • TDM, Switch Translations, Bell core AMA Format, IP Gateways, Soft Switches, VOIP Signaling & Troubleshooting, SIP, TCP / IP and SS7
  • Basic knowledge of Nortel DMS 100 / 200, CS2K, Passport switches
  • Basic knowledge of scripting and programming (Python, VBA, Tcl) and knowledge of Network Management Protocols
  • Knowledge of industry standards, best practices, and change management principles
  • Certification in CCNA and Nortel NCTS
  • In conjunction with those specifications, this position also requires that the incumbent possess very good organizational, analytical, communication (oral and written) skills and be computer literate with the Microsoft Office Suite of applications (Word, Excel, Access).

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