Tender Retail is a well-established payment software provider and leads the North American merchant middleware payment space with more than 225,000 payment terminals in the field.
Over 300 merchants, resellers and partners rely on our payment middleware to serve millions of their customers. You and your team will be focused on project delivery for existing and new clients such as the : Gap, Chick-
fil-A, Panera, Tim Hortons, Starbucks, Burger King, Roots, Lulu Lemon, Adidas and many other merchants. The Vice President of Professional Services will have overall responsibility for Professional Services.
The incumbent will work directly with the Executive Vice President, and collaborate with a motivated, experienced executive team to build an enduring organization that delivers strong financial results and long-term organic growth.
Overall, Harris strives to improve our customers experience with our unique blend of products and services.
Harris is a wholly owned subsidiary of Constellation Software, Inc.
CSI is a publicly traded company on the Toronto Stock Exchange and is the largest software company in Canada. What will be your impact :
Create and execute a plan to deliver on-going organic revenue growth in the business
Maintain a 12-month rolling forecasting of revenues and expenses for the business
Establish clear, measurable objectives for the team.
Monitor and measure these objectives regularly, providing coaching and discipline, as required
Provide sales assistance as required with RFP responses and onsite presentations
Manage the creation of deliverables for Statements of Work (SOW)
Supervise and manage the Professional Services department
Provide proactive customer follow-up, communication & issue management
Ensure contractual obligations are met and a high level of customer satisfaction is maintained
Act as a mentor to direct reports and high-potential employees to ensure continued talent development within the organization
Work with the department’s team to establish long-term strategies for deliveries of services for all product lines
Communicate plans, concerns, and ideas with sales, product, development and support teams to ensure business alignment What we are looking for :
5+ years’ experience managing a department or a business in the software services industry
Preference for experience with managing Professional Services, Project Management Office or similar execution teams
Strong business acumen
The ability to oversee and sponsor 30-40 projects with your team of project managers, business analysts, and implementation consultants
Previous ownership and management of a P&L
Experience managing multi-functional group of 10-20 people
10-25% travel (U.S. / Canada).
We are looking for a Canadian-based candidate that will work from our Toronto office What would make you stand out :
Experience in large retail, quick service restaurant, and tier one merchants
Experience in payment processing, gateways, certification and contact and contactless payment systems
Experience delivering software solutions on multiple operating systems (android, linux, windows)
Delivery of software solutions to large businesses with many retail customers What we offer :
Comprehensive Medical, Dental, and Vision
Great compensation package; stock option ownership
Opportunities to grow
Generous vacation (we want you to take it!)
Community involvement and social responsibility Harris is an Equal Opportunity / Affirmative Action Employer.
We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-
613-226-5511 or at HarrisTalentAcquisition harriscomputer.com.
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