Associate, IT, Support
MUFG
Halifax, CA
21h ago

PositionAssociate, IT, SupportDepartmentITLocationHalifaxLocation CountryCanadaLegal EntityMUFG Fund Services (Canada) LimitedDescription

About MUFG Investor Services

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG one of the largest banks in the world with $2.

8 trillion in assets we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers.

We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Core Responsibilities

Core Responsibilities

Reporting to the Senior Associate, IT, Support your main responsibilities will include :

  • Ensure all daily operational support on EMEA and AMER region of a global team is carried out in a reliable way.
  • IT Service Requests and Incidents : Pick up, acknowledge and resolve the tickets on time and ensure tickets are not getting aged or re-opened.
  • Resolve complex problems in a multi-functional setting, assessing and communicating issues of technological impact.
  • Perform the health checks and monitor automated system alerts / application alerts and improve the issues.
  • User Management : On-board and off-board the staff in all supported applications and services.
  • Prioritize issues and work with Support Lead, Application Managers, IT Operations, Vendors and other teams to resolve issues minimizing the escalations.
  • Maintain high-quality level in all operational aspects (incident resolution / documentation / reports / email communication) and ensure ticket quality by capturing all the relevant details in the ticketing system.
  • Help increase the operational efficiency by automating repetitive tasks and by building a knowledgebase thereby reducing the time and effort to rediscover the knowledge.
  • Develop cordial relationships with colleagues, Application Managers, users and partnering teams.
  • Escalate high priority issues to Team Lead and Senior Management.
  • Learn new technologies and acquire new skills to cater to the changing demands.
  • Any other ad-hoc tasks.
  • Key Requirements

  • Diploma / Degree in an appropriate IT discipline.
  • 4+ years in a hands-on Information Technology Support role, preferably within the financial services sector.
  • Solid technical knowledge in areas such as Windows (10, Server), Azure Active Directory, Microsoft 365 (Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune), Microsoft Virtual desktop, Citrix XenApp and Monitoring tools.
  • Experience technical support activities for desktop / laptops, smartphones, Telephony, and Network.
  • Experience supporting business applications and productivity tools.
  • Working knowledge of ITIL processes (Certification desirable)
  • Experience working with IT ticketing systems such as Remedy, Manage Engine, JIRA Service Desk, or Service Now.
  • Flexible to work in shifts to cover EMEA & North America regions.
  • Maintain a positive working relationship with peers and leaders alike.
  • Have a service-oriented mentality to provide an excellent, globally focused service.
  • Creativity in exploring solutions to improve operational efficiency
  • Preferred :

  • MCSE, Microsoft 365 / Azure role-based certifications, AWS and CCNA will be an added advantage.
  • Scripting and automation experience in MS Power Shell and MS Power Apps will be an added advantage.
  • Experience in Unix / Linux, SQL, VMware, and SharePoint will be an added advantage.
  • Experience in the AWS Cloud platform on multiple services will be an advantage.
  • Compensation :

    MUFG provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

    We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

    All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

    MUFG is an equal opportunity employer.

    Please note, due to Covid-19 this role will start remotely but will transition to an office based role later on.

    Package NotesCompensation

    MUFG provides all of its employees with an extremely competitive and attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

    We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

    All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

    MUFG is an equal opportunity employer.

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