Director, Operations
The Fairmont Chateau Lake Louise
Chateau Lake Louise, Lake Louise, Canada
1m ago

Hotel Overview : Embrace your passion for hiking,skiing, snowboarding and many other outdoor activities in Banff National Parkwhile pursuing a fulfilling career at Fairmont Chateau Lake Louise.

Take arisk, make a change and experience a new adventure while further developingyour career. To live and work in a National Park is a once in a lifetimeopportunity.

Our team is a network of empowered individuals with a strongsense of themselves and the hospitality industry. Work hard, play hard andreceive extraordinary benefits including subsidized onsite accommodations,which make saving money very easy to manage.

Join our Fairmont family today.

Summary of Responsibilities :

Assume the responsibilities of the General Manager inhis absence

Assistin the preparation of the annual Operations Plan and achieve the profitobjectives therein

Ensurethat monthly financial outlooks for Operating Departments including Rooms,F&B, Engineering, Security and Staff Accommodations are accurate and arebeing achieved.

Play a lead role in yield management for Rooms andFood & Beverage.

Leads all capital projects including development ofcapital plans and execution of projects

Ensures the consistent implementation and delivery ofall Fairmont Service Essentials and Standards

Handles all guest concerns and feedback to ensureeffective follow up

Ensures the smooth operation and co-ordination of thehotel through their respective Department Heads (Front Office, Housekeeping,Maintenance, Food & Beverage, Environmental Systems, and Security)

Ensureour team's commitment to Environmental Stewardship through active leadership onthe Environmental Committee, monitoring of NNNEI commitments andinteraction with Parks Canada

Assist in staff planning and the maintenance ofproductivity levels

Completes the Monthend and Forecast Commentary forCorporate Office and Owners

Provides support and assistance as required to theDirector of Talent & Culture, Director of Finance & Business support andDirector of Sales & Marketing

Withthe Director of Finance & Business support, reviews all contracts (i.e.cleaning, maintenance & repair, telephones, etc.)

Update and ensure timely awareness of the hotel’sBusiness Continuity, Emergency and Crisis Management Plans

Provide active leadership in the culture of Health andSafety and accident prevention

Function as key member of the Hotel ExecutiveCommittee and Leadership Team

Direct operational needs to ensure compliance with thehotel’s Annual Budget and 5 Year Strategic Plan

Qualifications :

Extensive Operations management experience in F&Bor Rooms a strong asset.

Clear working knowledge of budget planning &execution

Post secondary diploma / degree in hospitality oruniversity

Proven record to coordinate multiple departments andto achieve goals

Exceptional interpersonal and guest relations skills

Proven team-leader with outstanding motivationalskills and coaching ability

Ability to motivate developing leaders to act asentrepreneurs while implementing innovative, profit driven, guest satisfactionoriented solutions

Visa Requirements : Applicant must be legally eligible to work inCanada.

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