Manager, Community & Indigenous Relations
Kelowna, BC, CA
4d ago

Position Overview

Reporting to the Senior Manager, Community and Indigenous Relations, this position leads strategic consultation and engagement with Indigenous groups, municipalities, and community groups to support the successful execution of FortisBC’s business objectives, including capital projects.

The position will also maintain an awareness of activities that affect business development potential and will advise senior management on strategic issues related to stakeholder engagement.


  • Ensure commitment to FortisBC’s Statement of Indigenous Principles, and provide leadership to building and maintaining effective relationships with Indigenous Peoples across FortisBC’s service territory.
  • Develop and maintain strategic relationships with municipal and provincially elected officials and staff. Lead the negotiation and renewal of agreements with municipalities and Indigenous communities
  • Collaborate with leadership and various business units to develop community relations plans and tactics that support the execution of FortisBC’s business objectives.
  • Grow relationships with community organizations and local / regional opinion leaders that may impact the Company or its customers, and maintain an awareness of issues or polices that could affect Company operations and growth opportunities and communicate internally.

  • Deliver communications to contacts within the community regarding Company initiatives, rate changes, commodity price changes;
  • lead regional consultation processes securing public support required to receive project / program regulatory approval. Contribute to the strategic development and deployment of the FortisBC Community Investment Program.

  • Provide leadership and direction to Community & Indigenous Relations staff; establish goals, manage performance expectations and support employee development.
  • Collaborate with others internally to ensure effective communications between business development, sales, engineering, energy efficiency and conservation, etc.

  • Liaise with capital planning units and Regulatory to develop cohesive stakeholder strategies to meet consultation best practices and regulatory requirements, including open houses, focus groups, questionnaires, media campaigns, and coordination with local and Indigenous governments, regulatory bodies, customers, and the general public.
  • Work with internal business units to ensure coordinated communication.

  • Provide assistance to media relations, emergency response plans and act as a Corporate spokesperson as required.
  • Conduct work in a manner that prevents injuries and incidents, and contributes to FortisBC’s Target Zero Mission. Maintain knowledge and understanding of safety policies, practices and procedures.
  • Lead by example by putting safety first at all times.


  • Bachelor’s degree in Business Administration, Communications or other related discipline, from a recognized program and minimum of five (5) years of demonstrated success in strategic consultation and engagement.
  • Superior Indigenous and municipal relations experience
  • Demonstrated knowledge and understanding of the utility industry
  • Superior attention to detail and accuracy
  • Leadership and supervisory skills
  • Experience executing effective stakeholder engagement strategies
  • Demonstrated excellent verbal and written communication / presentation skills
  • Exceptional organizational skills - manage multiple tasks and meet deadlines
  • Strong analytical and professional judgment skills
  • Demonstrated excellent written, verbal and presentation skills
  • Demonstrated project management skills with ability to manage key initiatives and budgets simultaneously
  • Ability to meet firm deadlines with minimal supervision; proven capacity to be a self-starter
  • Excellent interpersonal skills, with team building capacity
  • Ability to develop and maintain productive working relationships representatives from all levels of government
  • Demonstrated experience in negotiating complex agreements
  • Demonstrated Indigenous Peoples cultural and business awareness, with ability to collaborate effectively with community leaders to build lasting relationships
  • Ability to manage issue related conflicts and issue resolution capacity (negotiation skills).
  • Existing contacts and relationships in the community is desirable. IAP2 International Association of Public Participation) certification is also an asset
  • This position will require evening and weekend work and travel away from the base office to attend meetings and deliver presentations within the geographic area of coverage for both the electric and gas operations.
  • Valid drivers’ license also required.

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