Working in conjunction with the Directors, serves as the Centre of Expertise for research, analysis and building of accurate business and operational requirements for the program / project deliverables.
Principal contact for the development of the assigned project within the BGIS Dashboard Program including end to end adherence to program governance.
Responsible for comprehensive validation activities and supports the overall implementation plan for applicable program requirements.
KEY DUTIES & RESPONSIBILITIES
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
Specifically these responsibilities include but not limited to :
Full involvement with recruiting talent
Provides mentoring, coaching and guidance to all team members
Objectively recommends compensation adjustments
Manages all aspects of performance
Subject Matter Expert
Subject Matter Expert is accountable for gathering, building and defining accurate business requirements for the program of annual project initiatives with focus on end to end operational / fulfilment process efficiency and effectiveness.
Analysis & Accountability
Utilize resource dashboard and resources to dive deep into the identified strategy and scope for the annual initiatives.
Complete cause and effect analysis and recommend sound operational / fulfilment process resolution for the assigned initiative.
Proactively identify innovative opportunities to enhance the BGIS deliverables related to client experience, employee experience and business / process efficiency and effectiveness.
Understand full impact of end to end business process and balances converging forces of superior client experience and business results accordingly.
Responsible for clear, concise and accurate completion of detailed documentation, process maps and operating guidelines / Job Aids for assigned initiative facilitating smooth transition and making it easier for employees to perform duties.
Validate / test functionality and interdependencies of the end to end process with stakeholders and the overall client experience.
Acts immediately on change requirements to ensure initiative is on time, on budget and within scope.
Alongside the project team(s) record Issues and Risks, track and file the recommendation and approval of all Gate Artefacts, Program Change Records, Project Commitments, Change to Project Commitments and Decision Requests.
Oversee the loading of the Capital Plan in RP and PM communications
Draw on in-depth process knowledge and keen operational mindset to ensure regulatory / compliance reporting requirements are met and incorporated within the application process therein, mitigating operational risk factors.
Learning & Development
Responsible for developing and conducting training workshops for BGIS staff, and in some instances client staff. Basically, anyone who may be involved in the delivery of BGIS projects.
Once initial training has been completed, introduce a quarterly feedback loop that constantly is looking for efficiencies. Standardize templates
Provide Regional training and reporting some travel required
KNOWLEDGE & SKILLS
College or University Degree in related field
2-3 years experience in a Program Management Office or similar capacity
Strong written and verbal communication skills.
In-depth working knowledge of BGIS fulfilment applications, systems and tools, which generate information relative to customer service and operational efficiency.
Excellent aptitude for organizing and prioritizing.
Excellent skills in MS office, specifically Excel, Power Point, Word,
Excellent analytical skills
The ability to work independently as well as part of a team, showing initiative and proactively.
Advanced project scheduling knowledge / skills
MS Project / EPM,
Knowledge of PMO, Execution Assurance best practices
Knowledge of Construction Project Services best practices
Construction administration experience would be an asset
Agile method for business requirement gathering resources is an asset
Licenses and / or Professional Accreditation :
PMP / PMA certification