If you like working in a fast-paced team-oriented software company, Kivuto is looking for an energetic entry level technical support specialist to join our customer support team.
This role will be working with our Customer Support team, providing remote technical support and guidance to end users. We're looking for a team member who can exhibit excellent customer service while diagnosing end-user issues.
You will work on an assortment of technical issues, from guiding end users through Kivuto’s platform, downloading and installing software products, resolving workstation complications, and thinking creatively to find solutions and resolve intricate problems.
You are passionate and thrive under pressure. You are driven to absorb new technologies and view each day as a new opportunity to amaze our clients and improve your skills!
You will be managing all sorts of service requests from routine resets to more complex issues in nature
Logs and documents calls
Addresses escalations to appropriate resource area
Proactively recommends refunds where technical compatibility issues will not enable the product to work
Tracks and route problems and requests; documents resolutions
Stays current with system information, changes and updates
Your experience, willingness to acquire, adapt and produce gleams through in your communication both internally with our Kivuto team and externally with our clients.
You constantly drive towards improvement and have a desire for technology and assisting others
Other duties as assigned
German is required
A minimum of a college diploma in a CS / IT field or equivalent work experience
1 to 3 years of experience providing superior end user application and desktop support
Demonstrated experience with Microsoft and Mac OS, Office Suite, SharePoint, Microsoft Teams
A positive attitude
A passion for technology and an ability to match issues and solutions
An understanding of support tools, techniques, and how technology is used to provide IT services
Positions available : full-time permanent position
Hours of work range from 6 : 00 a.m. to 9 : 00 p.m.
A rewarding work environment
A chance to be part of an exceptional team of people and contribute to an environment where innovation and initiative are encouraged and rewarded