Help Desk Co-op
Central 1 Credit Union
Vancouver, Canada
6d ago

We’re embarking on something BIG...

Central 1 is the partner of choice for financial, digital banking and payment products and services fueling the success of businesses across Canada.

With $16.9 billion in assets, we leverage our scale, strength and expertise to power progress for more than 225 credit unions and other financial institutions, enhancing the financial well-

being of more than five million customers from coast to coast. For more information, visit Central1.com.

Vancouver, Canada

In this Co-op position as a Desktop / Help Desk Support Analyst you'll provide basic to moderately complex technical level support to our users as well as install, support and provide training on various hardware, software, printers and other devices such as smartphones / tablets.

What you'll be doing :

  • Respond to Help Desk requests, calls and emails. Gather sufficient information to diagnose the problem, provide telephone support or desk side support as appropriate, and resolve moderately complex desktop problems.
  • Refer Level 3 problems to Desktop Support Analyst 2, or to Systems or Infrastructure staff as appropriate, and follow up to ensure resolution

  • Install and support various hardware, software, printers, telephones and other devices such as smartphones / tablets
  • Sets up and install new computer systems according to established standards and ensure prompt return of old equipment to lessor
  • Support drive and data encryption applications in several contexts
  • Setup and manage user domain accounts
  • Provide desk side orientation and training of hardware, software and other devices such as smartphones / tablets
  • Maintain accurate and complete documentation of calls received and track activities with applicable tracking tools
  • Produce quality documentation of processes followed and solutions provided
  • Create documentation for help desk systems and procedures and recommend changes to improve productivity and efficiency of the help desk process as appropriate
  • Participate in or undertake project related tasks
  • Maintain current knowledge of Central 1’s hardware and software, application functionality and the high level architecture of Central 1’s hosting environment
  • Perform other duties as required to deliver exceptional service and to support Central 1’s business goals
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