Senior Manager, UX Design
Royal Bank of Canada
Toronto, Ontario, Canada
14d ago

What is the opportunity?

RBC is reimagining the role we play in our clients’ lives.

To do this, we created a new organization RBC Ventures which operates separately from the core bank business.

RBC Ventures works in small agile teams focused on creating new products, services, and businesses, allowing RBC to test new business models and develop new relationships outside of traditional banking.

One critical program underway at RBC Ventures is Ampli.

Ampli is on creating a next-generation cashback and loyalty platform for Canadians.

The program will bring together other top regional and national brands to deliver unparalleled value for all Canadians.

RBC Ventures is hiring a Senior Manager, UX Design who will be responsible for the Ampli digital product design.

This person plays a central role in building the product and creating compelling user experience.

This person will work closely with technology, marketing, business and product team members to shape and deliver the Ampli program, across all channels (on- and offline).

The ideal candidate is effective at creating concepts quickly and soliciting feedback from consumers in an effort to create the optimal user experience.

They are also passionate, energetic, digital thinking oriented, and self-driven.

What will you do?

  • Work effectively with Product Leads, Development Teams, Marketers, and other individuals to ideate, problem solve and launch the Ampli digital experience
  • Be the advocate for the customer, ensuring user-centered design (UCD) practices are applied to ensure optimal product design for target audiences
  • Guide design research activities to define customer pain points and map out ideal experiences
  • Continuously refine and test the product to improve its usability and value proposition
  • Participate in and initiate design review sessions with key stakeholders, gaining consensus and approval on design artifacts
  • Work with other Designers and Front-end Developers to execute interaction and visual designs
  • Effectively think through and communicate ideas / designs via journey maps, user flows, wireframes, prototypes and other artifacts
  • Consider multiple options, trust the iterative design process, and understand that the first idea is not always the best
  • Collaborate with other UX and Product Design Practitioners including Ethnographers, Researchers, Content Writers, Creative Directors and other Product Designers to build and maintain a rapport with creative team personnel, managers, and leaders
  • What do you need to succeed?

    Must-have :

  • An exceptional eye for detail and passion for quality
  • Experience with a wide range of design tools (Sketch, InVision, Zeplin, Axure, and presentation software)
  • Familiarity with interaction design and information architecture
  • Desire to work through the entire UCD process using methods like sketching, storyboarding, diagramming, wireframing, and prototyping, and usability testing for screen-based products
  • Fluent in communicating conceptual ideas and design rationale
  • Strong presentation and problem-solving skills
  • BA / BS degree in Design (e.g., interaction, visual communications, product, industrial) or a related field or equivalent experience
  • Portfolio with work samples
  • Nice-to-have :

  • 3-5 years of experience working in digital on creative teams
  • Experience and success in corporate environments
  • Advanced degree in marketing, communications, public relations, advertising, visual design and / or human-centered design, or related field
  • Knowledge and / or experience in the agile process
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

    and 37 other countries.

    For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion.

    We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.

    Disability-related accommodations during the application process are available upon request.

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Pay Type : Salary + Variable Bonus

    Required Travel (%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 03 / 01 / 2019

    Req ID : 182170

    Ad Code(s) : RBC Ventures

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