The incumbent will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services.
The Collector acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize loss for HCFI.
Support Collections phone Queue & Service (Compressed Summer Week, Holidays).
Maintain corporate objectives pertaining to delinquency and losses.
Maintain updated documentation of all communication with customers by entering notes in CASS system, utilizing its capabilities to ensure timely follow up.
Resolve payment discrepancies including, but not limited to : Missed and outstanding payments, NSF refund requests, misapplied payments, due date changes, retail payment deferrals and small balance waivers.
Follow up on early and mid-delinquency accounts
Support inbound Collection phone queues and make outbound calls to customers as necessary
Process payments in CASS System
Coordinate between customers, dealers, and internal stakeholders when customers wish to voluntarily surrender their leased / financed vehicle
College / university education required, in related discipline
Technically grounded in MS Office
Bilingual French (written / verbal) is a must
Must be available to work for 7 consecutive hours between the hours of 8 : 00am to 8 : 00pm, Monday to Friday