Ecommerce Manager
University of Toronto Press
Toronto, Ontario, CA
6d ago

Here's what you'll be doing....

Responsible for Retail online strategy, operational execution of strategy and action plans. Oversees and manages multiple ecommerce sales channel operations to drive sales and profitability.

Continuously identify new areas of ecommerce growth.

Key Responsibilities include :

  • Lead, coach and develop the ecommerce team to ensure efficient order turnaround and excellent customer service
  • Develop and execute comprehensive ecommerce action plans
  • Propose and execute projects for technical improvements that support sales and profitability
  • Provide sales forecasting and analysis on a weekly, monthly and annual schedule
  • Align online and in store customer experience with organizational policies and practices
  • Maximize the assortment of branded products available via online channels and efficient textbook search process
  • Collaborate with marketing and product managers to develop ecommerce promotional plans
  • Uses analytics, A / B testing and other techniques to drive promotional and content strategies, increase conversion rate and customer acquisition
  • Create and implement SEO strategy
  • Develop and implement product onboarding in collaboration with buyers and marketing team
  • Ensure shopping cart supports secure payment methods and PCIDSS compliant data security; implement improvements where possible
  • Oversee Amazon sales channels including product sourcing, pricing strategy, order fulfillment and inventory management
  • Keep abreast of technological developments in the ecommerce space
  • Education, Qualifications, and Experience :

  • University / college graduate or ecommerce technical training
  • At least four years’ experience in ecommerce environment
  • Experience with web design, coding or web development is an asset
  • Knowledge, Skills, and Attributes :

  • Driven to continually improve online sales based on data / analytics
  • Ability to manage multiple projects simultaneously; deliver projects on time and on budget
  • Ability to work independently and collaboratively on a team
  • Strong product knowledge and retail business acumen
  • Ability to maintain a balance between long-term planning and day-to-day operating
  • Excellent at building teams and alliances to benefit online business and overall retail sales
  • Excellent communication and interpersonal skills, sensitivity and understanding of goals and challenges of others
  • Solid knowledge of web technologies including web platforms, SEO, SEM, social media
  • Understand current market trends in ecommerce
  • Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus
  • About our Team :

    The University of Toronto Bookstore is a vibrant, dynamic, and engaging workplace with great perks such as discounts on nearly everything we sell and the best co-workers around.

    We’re proud to be a leader in saving students money on textbooks through innovative programs such as our rental textbook program, our great selection of used textbooks, competitive pricing on textbooks and our price match guarantee.

    Our line of U of T branded clothing offers students, faculty and staff great value and a wide selection of brands including Roots, Nike and Adidas.

    About University of Toronto Press :

    Our organization is steeped in a rich history (UTP was founded in 1901) and today is Canada's leading scholarly publisher and one of North America’s premier academic presses.

    Our authors praise us for our commitment to quality and innovation and for our ability to successfully market books both in North America and around the world.

    We are honoured and proud that many of our books have received a number of awards.

    Through the operation of several complementary divisions, it is our mission to publish exemplary works of scholarship, and to disseminate knowledge widely for the benefit of society.

    In addition to publishing books, we own and publish numerous high profile scholarly journals, distribute books to a broad range of other publishers through our warehouses in Toronto and Buffalo and operate highly regarded and successful campus stores for the University of Toronto.

    We operate with mutual trust, respect, and integrity. We communicate in an open, honest, sensitive, and intelligent manner.

    We acknowledge the diversity, dignity, and worth of all individuals and respect their competencies and contributions. We seek continuous improvement, and foster an environment that encourages creativity and inspires people to make a difference.

    We are committed to making UTP a great place to work and grow!

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