BUSINESS SYSTEMS ANALYST (Intermediate)
March 2020 - March 2021 (12 months - extension possible)
Our client has an immediate opening for an intermediate
Business Systems Analyst
in downtown Toronto .
Reporting to the Business Domain Architect ( BDA ), the Business Systems Analyst is responsible for supporting products and services within the Canada Post Shipping and Online Tools team.
The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed.
The role troubleshoots and solves issues, evaluates the value of user change requests and assists in monitoring, measuring, and enhancing the service.
This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels.
Works with the IT Partner, architects, analysts, business stakeholders, and external service providers to understand the underlying technologies and applications.
Responsibilities and Accountabilities :
In partnership with the Solution Architect, performs enterprise analysis prior to pursuing business-specific solutions. Creates visual models, elicits, & documents requirements.
Investigates and documents root cause analysis of issues. Focused on the delivery of the service’s business outcomes and Key Performance Indicators, when determining work priorities.
Analyzes trends in application support tickets and executes problem management practices to eliminate recurring incidents.
Assists in the development and execution of test plans, and documents results as necessary. Maintains system documentation.
Please note that due to client requirements, we can only consider candidates who are either citizens and / or permanent residents within Canada.
If you meet all the criteria noted above and are available for this opening, then please submit your resume for consideration ASAP today.
One of our consultants will contact you soon to discuss further.
Looking forward to hearing from you.