Business Systems Analyst (Intermediate)
TRM Technologies Inc.
Toronto, ON, CA
4d ago



March 2020 - March 2021 (12 months - extension possible)


Our client has an immediate opening for an intermediate

Business Systems Analyst

in downtown Toronto .

Reporting to the Business Domain Architect ( BDA ), the Business Systems Analyst is responsible for supporting products and services within the Canada Post Shipping and Online Tools team.

The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed.

The role troubleshoots and solves issues, evaluates the value of user change requests and assists in monitoring, measuring, and enhancing the service.

This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels.

Works with the IT Partner, architects, analysts, business stakeholders, and external service providers to understand the underlying technologies and applications.

Responsibilities and Accountabilities :

  • Performs a set of tasks and facilitation techniques used to work as a partner among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to meet its goals.
  • In partnership with the Solution Architect, performs enterprise analysis prior to pursuing business-specific solutions. Creates visual models, elicits, & documents requirements.

  • Provides second-level application services support to internal business users. Performs in-depth research and identify sources of production issues.
  • Investigates and documents root cause analysis of issues. Focused on the delivery of the service’s business outcomes and Key Performance Indicators, when determining work priorities.

  • Work closely with business and technology partners in identifying process improvement opportunities. Build and foster relationships across multiple workgroups and scrum teams.
  • Provides impact analysis of process and technical change requests to existing service. Analyzes the impact of Information Technology environment changes and upgrades on the application services and coordinates testing and change management.
  • Analyzes trends in application support tickets and executes problem management practices to eliminate recurring incidents.

    Assists in the development and execution of test plans, and documents results as necessary. Maintains system documentation.


  • Client Management : Experienced in effectively interacting and communicating with business teams; can consolidate business requirements and translate them into IT deliverables
  • 3 or more years Business analysis and software support. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. (Required)
  • 3 or more years Digital applications experience, Design thinking, Backlog management, Service integration design skills, BPM modeling (Required)
  • Experience in working with Agile / Scrum methodology (Required)
  • Value management : can identify the effectiveness and completeness of business and technology strategies and ensure alignment with IT and other applicable cross-organization strategies
  • Domain knowledge : deep knowledge of business context and mode of operations.

  • Academic : Bachelor's Degree or equivalent experience. Specialty : Computer science, management information systems, or a related field. (Required)
  • Certifications : Certified business analysis professional (CBAP) (Asset), BABOK (Asset), ITIL foundations (Asset), Project Management Professional (Asset), TOGAF certification (Asset).
  • Please note that due to client requirements, we can only consider candidates who are either citizens and / or permanent residents within Canada.

    If you meet all the criteria noted above and are available for this opening, then please submit your resume for consideration ASAP today.

    One of our consultants will contact you soon to discuss further.

    Looking forward to hearing from you.

    Many thanks.

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