Site Reliability Engineer
Sun Life
Waterloo, Ontario
1d ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description : About the role :

About the role :

Execute within the Event and Performance Management organization with an excellence and innovation mindset to support project and operational delivery priorities.

Working with the IT Project Delivery and IT Operations the analyst will aid in the identification of end to end monitoring requirements, implementation and training and education.

Drives the execution of monitoring implementations and configurations focusing on excellence, innovation and client value.

Using technical aptitude actively participate in the journey to AIOps.

What will you do ?

  • Execute on the strategies for governance across multiple departments.
  • Facilitate cross-department coordination of the DEM processes.
  • Build DEM dashboards in partnership with stakeholders to meet requirements.
  • Create automation playbooks or templates to improve the efficiency and speed of the processes
  • Has experience with analyzing processes to understand how they meet objectives, across numerous projects and applications.
  • Proactively reviews and interprets monitor data for the purposes of identifying improvement opportunities, assessing application health
  • Proactively partners with stakeholders and sponsors to review results specifying potential project or operational release impacts.
  • Produces reports or dashboards of application experiences to communicate current health / status across the enterprise that includes infrastructure and applications that leverage onprem, cloud or hybrid deployments.
  • Uses a variety of quantitative and qualitative measures and metrics to manage the overall health of the monitoring system
  • Conducts frequent meetings with experts to obtain rapid feedback to improve quality of data, reports and dashboards
  • Is skilled at evaluating the audience’s needs and confirming and explaining end to end monitoring options
  • Implements monitoring tools to add value and enables the use by educating and supporting the tools.
  • Able to work with API’s to integrate tools and other facets to improve the quality and quantity of monitoring data available
  • Able to work flexible hours to support delivery and operational needs as required.
  • Can compare and contrast alternative products and vendors. Has participated in the evaluation, selection, and implementation of new tools.
  • What you need to succeed :

  • Possesses a university degree and / or 5+ years relevant work experience in application development or infrastructure support
  • A minimum of 1 year of IT monitoring experience
  • A minimum of 2 years working in a SDLC and / or ITIL delivery process
  • Preferred skills :

  • Intermediate understanding of Enterprise delivery methodologies, such as ITIL, Agile and Waterfall
  • Experience in executing processes using CMMI, ITIL and / or Six Sigma
  • Experience implementing and changing processes
  • Experience with log analytics, APM and Event correlation processes and tools
  • Strong communication, interpersonal and organization skills
  • Strong collaborative relationship management and consulting skills which results in proven ability to quickly earn the trust of stakeholders
  • Solid presentation, written and verbal communication skills
  • Solid business and technical acumen, with demonstrated agility in learning and ability to become comfortable with unfamiliar businesses areas or technologies
  • Ability to negotiate and is able to present his / her case effectively
  • Relates well to others including team members, peers and senior leaders
  • Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience
  • Has knowledge of various IT engineering and operational theories and practices.
  • Able to address multiple complex issues simultaneously.
  • Uses outside sources (e.g. third parties, experts) to influence others and accomplish objectives.
  • Networks with outside industry related contacts to identify innovative solutions
  • Background in Java development
  • Knowledge using Grafana or comparable dashboard technology
  • Experience with Broadcom DXI suite (APM, ASM, OI, AXA) is a plus
  • Experience in JMeter scripting
  • In depth knowledge of at least one scripting language (batch, shell or python)
  • Solid Experience in an event management and log monitoring tool
  • Experience with Splunk, Trusight, Control-M, CyberArk, Autosys, APM / ASM, regular expressions
  • Part of team On call rotation
  • What’s in it for you :

  • Competitive salary and bonus structure influenced by market range data
  • Pension, stock and savings programs to help build and enhance your future financial security
  • A common sense dress code, where you dictate how you dress based on your day
  • An environment of continuous learning and improvement
  • The opportunity to move along a variety of career paths with amazing networking potential.
  • The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Certain sales focused roles have sales incentive plans based on individual or group sales results.

    Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    We welcome applications from qualified individuals from all backgrounds.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

    At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

    We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

    Salary Range :

    74,900 / 74 900 - 125,900 / 125 900

    Job Category :

    IT - Technology Services

    Posting End Date : 18 / 01 / 2022

    18 / 01 / 2022

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