PURPOSE OF JOB
This position focuses on maintaining and advancing the overall health of Staples Canada's digital platform. This position ensures that Staples Canada's digital platform and all connecting systems & technologies are operating at peak performance daily -
this is an impactful and highly visible role within our organization.
This individual will be required to review and setup the foundational process, systems, & technology to enable the ability to identify and drive data-
driven decisions that help customers succeed within our digital platform. This individual will be required to support and deliver against both big projects and iterative improvements, while balancing short vs. long-term priorities.
This role will participate in setting strategy alongside the entire digital product management team and will touch on everything from APIs to user research to linking tickets and cases to our broader corporate strategy -
so a strong technical background alongside strong business acumen is a must. This role will also have a significant opportunity to expand the scope of this portfolio.
This position interacts with all levels within our internal B2B, B2C, and Services cross-functional teams & 3rd party software vendors and integrators to implement and deliver tools / processes to meet business needs.
PRIMARY DUTIES AND RESPONSIBILITIES
Digital Platform Health
Owner for all aspects related to digital platform health reporting and required development.
Development of communications & platform ticketing processes / technology.
Will be the first point of contact for all customer impacting technical and UX challenges - focusing on efficient & innovative problem solving.
Drives project prioritization decisions and clearly communicates direction and priorities across all stakeholders (sales, marketing, customer service, and technology).
Development of monitoring dashboards that can demonstrate the health of the digital platform.
Identifies new features and functionality to develop.
Conducts stakeholder interviews, user research, and data analyses.
Established track record of cross functional team leadership.
Possesses strong communication, collaboration, and documentation skills.
Strong understanding and passion for eCommerce / omni-channel technology.
Agile Product Management :
Stays informed of industry trends and best practices related to digital platform management.
Oversees the management of activities to ensure that business priorities and end user expectations are being met.
Writes and prioritizes requirement stories / develops business cases where required.
Leads teams to ensure projects are delivered on-time and on-budget.
Understanding of feature vs. platform focused priorities.
Manages cross-functional relationships, communication and negotiation.
Provides routine and transparent product updates to executive level stakeholders via formal presentations and written communication.
Adapts well to change in direction and priority in a fast-paced and deadline-oriented environment.
PHYSICAL DEMANDS / WORKING CONDITIONS
Travel required, 10% within Canada and USA
Knowledge / Skill Requirements :
Self-starter, high-energy, with ability to execute on business objectives
Experience with site ticketing tools (eg. JIRA, DevOps, Zendesk) & modern digital analytics suites (Eg. Adobe, Google Analytics).
Familiarity with digital platform dashboard development & reporting
Strong analytical, data-driven decision making and problem-solving skills
Ability to navigate large organizations and develop strong business partner relationships
Outstanding communication and presentation skills
Ability to foster a positive work environment, encouraging feedback and collaboration.
5 years' experience in a related field (Digital Product Management)
3 years' hands-on technical experience
3 years' experience at an eCommerce company
Prior direct / indirect people management experience an asset
Experience with both Agile and an understanding of Scrum / Kanban.
Demonstrated success in working within cross functional teams and effective project management and analytical / decision-making skills
BS / BA degree or equivalent (MBA an asset)
Agile certification an asset
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship.
If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.