Bilingual Customer Service Representative
Anne Whitten Bilingual Recruitment
Markham, ON
8d ago

Category : Customer Service

Job Type : Full-Time Permanent

Date Created : 09 / 27 / 2018

Id : 2551

On behalf of our Medical Industry client located in Markham we are presently recruiting for 2 Bilingual Customer Care Account Representatives for a six month assignment which may well be extended.

In this role you will be dedicated to managing customer and patient inquiries. Hours are Monday to Friday either 9-5 or 10-

6. Pay range is $22 to $23 per hour depending upon experience .

The Customer Care Account Representative will be responsible for providing high quality, professional day to day service.

The ideal candidate will manage requests / queries and provide technical support with an emphasis on building and nurturing customer and patient relationships.

This position fulfills inquiries, provides support, as well as ensures adherence to customer service standards for each customer segment.

The incumbent will coordinate with Sales, Marketing, and work with other departments as needed. The incumbent will be required to process orders, manage customer complaints, and / or customer issues and support online ordering.

Qualifications :

  • Bilingual, English and French
  • College or University Education, preferred
  • Professional telephone manner with excellent communications’ skills
  • A sense of urgency with ability to multi-task and take ownership of issues
  • A commitment to customer satisfaction
  • Ability to resolve issue within guidelines that provide a win for customers
  • Ability to work under pressure and resolve conflicts
  • Proficiency in Word and Excel with ability to manipulate a variety of applications
  • Knowledge of SAP, preferred
  • Order management experience, preferred
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