Radio Operator (AS5)
Government of Alberta
Edmonton, Canada
10d ago

Full / Part Time : Full-Time

Regular / Temporary : Temporary Scope Open competition

Closing Date May 31, 2018

Classification Administrative Support 5

Ministry Service Alberta

About Us Service Alberta is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans.

  • Whether Albertans buy a home, register a vehicle, get married, incorporate a business or require information about the province's consumer protection program and legislation;
  • they will be accessing many of the unique services, products and information provided by our Ministry.

    We play an integral role in government operations with responsibilities for information technology, information management policy and standards, service delivery, financial operations, and procurement.

    If you work for the Alberta Public Service, you also rely on Service Alberta for employee services such as payroll and benefits.

    The passionate and solutions focused people that we hire help us to drive vital programs and services that impact Albertans.

    Whatever your position is here, you will be a part of something great. Join us!

    To learn more about us, visit

    Role The Provincial Radio Contact Centre (PRCC) is a communications centre whose core functions are to monitor Government of Alberta staff working alone, Peace Officers, and other stakeholders.

    This centre operates on a 24 / 7 / 365 continuous basis and operates to best practice industry standards set forth by CALEA (The Commission for the Accreditation of Law Enforcement Agencies).

    Reporting to the Team Lead, the Radio Operator is responsible for ensuring Working Alone safety services are provided to Officers and Working Alone clients.

    This position communicates and monitors clients in real time through a variety of means, for status updates, hazardous situation monitoring and emergency response.

    Operators are also tasked with providing accurate information to Peace Officers from several confidential Law enforcement data bases.

    Radio Operators often work in pairs.

    Radio Operators also answer and dispatch several Public lines such as Report a Poacher, Forest Fire Line (310 Fire), Provincial Parks Enforcement line and Alberta Society for the prevention of Cruelty to Animals lines among others.

    Very strong communication skills and decisiveness are key qualities since you will be providing assistance to our client ministries with the delivery of their programs and ensuring the safety of field staff and citizens.

    Other attributes crucial to this position include the ability to work in situations of high emotion and stress, excellent multi-

    tasking skills and the ability to function as part of a team.

    Qualifications A high school diploma and 3 years' experience in radio operations, law enforcement, dispatch, contact centre or related environment.

    Possess or be able to pass the Industry Canada Radio Telephone Operators Certificate is required. The ability to type a minimum of 25 -

    30 words per minute and experience or training with Microsoft Word and Microsoft Excel are also required. Completion of related post-secondary is preferred.

    Experience in security monitoring, law enforcement, radio operations, dispatch, or related environments would be considered assets.

    Equivalencies will be considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education.

    Candidates with lesser qualifications may be considered at a lower classification and salary.

    For individuals who have obtained related educational credentials from outside Canada, it is strongly recommended that you obtain an evaluation of your credentials from a Canadian educational credential assessment service.

    If you have already completed such an assessment, please include the certificate of assessment as part of your application.

    If you have not done so, please use the International Qualifications Assessment Service (IQAS) to have your credentials evaluated.

    Further information on IQAS is available at : Please note that, in some cases, an offer of employment cannot be made until this assessment is complete.

    Salary $1,843.28 - $2, 256.80 bi-weekly ($48, 109 - $58, 902 annually)

    Notes This is a Temporary Salaried position for a term of up to 1 year with a possibility of extension.

    This competition will be used to fill a number of current and future vacancies. Candidates with lesser qualifications may be considered at a lower classification and salary.

    This role requires someone who can work on a 24 / 7 rotating shift schedule, which may include day, evening, night, weekend and holidays.

    How to Apply Please submit your application online at Note : As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file.

    Ensure you quote the Job ID number and save using the following naming convention (Last name, First initial Job ID Number).

    Applicants who apply online will receive an automated confirmation their resume has been received.

    If you are unable to submit an electronic version of your resume, please contact Darlinda Rowbottom at (780) 427-2497

    Position Profile To learn more about the requirements of the job, click here : COMING SOON!

    Closing Statement We thank all applicants for their interest. All applications will be reviewed to determine which candidates' education and experience best meets the needs of the position.

    Only individuals selected for interviews will be contacted.

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