Bellperson (full time)
Fairmont Hotels & Resorts
Palliser, Calgary, Canada
15d ago

Bellperson

HOTEL OVERVIEW : Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, and the recent completion of an extensive renovation project, The Fairmont Palliser is truly the place to be.

SUMMARY OF POSITION

A smile and warm greeting is what our Guests will receive when staying at Fairmont Hotels & Resorts. As a Doorperson, your engaging personality will make a lasting impression when our Guests arrive at the hotel.

RESPONSIBILITIES

The Duties below, and Other duties as assigned by management

Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued

Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches

Resolve Guest problems and never say no without offering an alternative. OWN the follow-up to ensure the problem is resolved, and be that guest’s point of contact

Be an ambassador for the Brand, Hotel, Community and Colleagues

Be guided by and exhibit Fairmont core values; respect, integrity, teamwork, accountability & excellence

Be aware of, support and ensure all health and safety policies, environmental policies & evacuation procedures including updates are adhered to

Follow and deliver all Leading Quality Assurance Standards for your position

Ensure a safe, clean hotel at all times and take ownership for your area

Adhere to grooming policies to ensure a professional appearance is always maintained

Warmly greet all arriving and departing guests and ensuring a seamless experience by assisting with transportation and baggage handling needs

Park and retrieve valet vehicles in a safe and timely manner

Act as a Concierge by answering guests inquiries regarding hotel facilities and the local area

Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction

SUMMARY OF POSITION

A smile and warm greeting is what our Guests will receive when staying at Fairmont Hotels & Resorts. As a Doorperson, your engaging personality will make a lasting impression when our Guests arrive at the hotel.

RESPONSIBILITIES

The Duties below, and other duties as assigned by management

  • Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued
  • Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches
  • Resolve Guest problems and never say no without offering an alternative. OWN the follow-up to ensure the problem is resolved, and be that guest’s point of contact
  • Be an ambassador for the Brand, Hotel, Community and Colleagues
  • Be guided by and exhibit Fairmont core values; respect, integrity, teamwork, accountability & excellence
  • Be aware of, support and ensure all health and safety policies, environmental policies & evacuation procedures including updates are adhered to
  • Follow and deliver all Leading Quality Assurance Standards for your position
  • Ensure a safe, clean hotel at all times and take ownership for your area
  • Adhere to grooming policies to ensure a professional appearance is always maintained
  • Warmly greet all arriving and departing guests and ensuring a seamless experience by assisting with transportation and baggage handling needs
  • Park and retrieve valet vehicles in a safe and timely manner
  • Act as a Concierge by answering guests inquiries regarding hotel facilities and the local area
  • Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
  • QUALIFICATIONS / EDUCATION

  • Must have a passion for the delivery of OUTSTANDING guest service
  • Must provide a drivers abstract and drivers license; must have ability to drive standard transmission
  • Must be in excellent physical condition and able to lift heavy items; ability to work in varied weather conditions
  • Must have a flexible schedule
  • Excellent communication skills, advanced problem solving abilities and be highly responsible and reliable
  • Ability to work well under pressure in a fast paced team environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous Guest Services or customer related experience an asset
  • Post Secondary education in hospitality an asset
  • Computer literate in MS Word and Property Manager an asset
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent lifting and carrying up to 30 lbs
  • Constant standing and walking throughout shift

  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
  • Visa Requirements :

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    The Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

    We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.

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