Inside Sales Representative (ISR)
Glass Doctor
Calgary, AB, US
3d ago

We are a fully integrated glass services company and specialize in all things glass. Established in 1962, today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across Canada and the United States.

Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience

As Inside Sales Representative (ISR), you are a key member of the team and represent Glass Doctor on sales and support calls.

You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action.

You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities :

  • Meet or exceed monthly sales goals
  • Receive incoming calls in professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints with positive resolution
  • Perform other duties as needed which may include cross-training in related positions
  • Job Requirements :

  • Prior experience in the auto and / or flat glass industry is a plus
  • Computer literate, with working knowledge of work processing, business software and spreadsheet applications
  • Proficiency to navigate tablet based technology
  • Able to communicate effectively with customers and fellow employees with confidence
  • Dependable, good organizational and time management skills
  • Self-motivated, energetic, results oriented and positive attitude
  • Professional appearance and personality
  • Benefits : Competitive, based on skill and experience level

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

    Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible.

    Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all.

    After all, without your vision, our customers couldn’t achieve their own.

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