Sr. Manager
Scotiabank
Toronto, ON, CA
1d ago

Requisition ID : 64908

Join the Global Community of Scotiabankers to help customers become better off.

Summary :

The Senior Manager is a key member of the Business & Family Advisory Services team. The incumbent will act as in-house technical subject matter expert, assist the Director in supporting the team’s overall strategic goals, facilitate team collaboration with other Bank partners, delivers thought leadership and conducts quality assurance review of the team’s deliverables.

Major Responsibilities :

1. Act as subject matter expert on legal, tax or business valuation :

  • Provide education to team members, wealth advisors, other Bank business partners and clients on legal, tax or business valuation,
  • Consult on client engagement relating to technical issues,
  • Provide insights on industry trends and standards on legal, tax or business valuation,
  • Create thought leadership
  • 2. Continually enhance Business Family Advisory Service (BFAS) offering by :

  • Conducting regular client file reviews to ensure accuracy, suitability and client engagements are delivered at the highest standards,
  • Conducting industry surveys and produce thought leadership relating to : market insights on the small-to-medium size business markets, To publish market insights on family wealth transition planning and / or family enterprise
  • Conduct client satisfaction surveys with clients, advisors and other partners,

  • Conduct client satisfaction surveys with clients, advisors and other partners,
  • Maintain and continue to grow a professional network to engage external experts when needed,
  • Look for opportunities to improve and differentiate the BFAS offering based on the changing needs of business owner clients this could include changes to services offered, streamlining processes or client document package;
  • Identify opportunities to tailor the offering for specialized client segments / life stages / industries by adjusting BFAS’s positioning, partnerships, pricing, and available services;
  • Ensuring we have a good understanding of how other organizations in the marketplace support business transition planning (e.
  • g. CA firms, lawyers, advocacy groups, etc.); and

  • Developing an in-depth understanding of the business owner segment by working with the bank’s Customer Insights team to undertake research both internal and external that will continually inform our strategy and help drive results.
  • 3. Facilitate collaboration with other Bank partners

  • Actively participate in Enrich Thinking training and collaborate with other Bank partners to do Total Wealth Planning,
  • Actively participate in commercial / wealth integration pods to engage in dialogues with other Bank partners,
  • Act as BFAS’s point of contact in various Bank wide initiatives,
  • Collaborating with Learning & Performance Consulting and / or external vendors to develop and implement training programs for different stakeholder groups, which will include integrating content into existing programs as well as developing new programs;
  • Distributing content, such as 3rd party articles and other educational materials that will support professional development and improve the institutional level of knowledge around business transition planning; and
  • Creating new collateral / marketing material, such as brochures, fact sheets, and other supporting content that will allow advisors to introduce the offering and educate their clients in a turn-key fashion.
  • 4. Team supervision

  • Provide oversight and coaching to Family Wealth Associate(s)
  • 5. Supporting key partnerships by :

  • Developing a thorough understanding of the Scotiabank Team of Experts offerings and a strong working relationship with Head Office partners in order to ensure their integration into the offering these experts would include any of : Insurance Consultants, Will & Estate Planners, Trust Officers, Philanthropy Specialists, Private Bankers, Insurance Financing Specialists, Debt & Equity Financing Specialists, and Commercial Bankers; and
  • Looking for opportunities to create or enhance partnerships with accounting and legal firms, professional associations (e.
  • g. FPSC, Advocis, CALU), educational organizations (e.g. IFEA, CAFE), and others.

    6. Promote business owner advisory services team and offering by :

  • Being proactive in internal and external communication around business transition planning and advisory support as a value added service offering available throughout Scotiabank;
  • Supporting the creation of White Papers that we can publish and distribute that will provide practical guidance and planning-based ideas for business owners and their professional advisors;
  • Working with the business line to identify target business owners that would benefit from transition planning engagements; and
  • Leading the development of and / or participating in client events designed for business owners (includes both existing clients and prospects).
  • Actively sharing knowledge and experience to enhance the development of all team members; and
  • Developing and executing a meaningful employee development plan.
  • Educational / Work Experience Requirements :

    Musts :

  • University degree
  • Experience with working with family business enterprises and high net worth families
  • Solid knowledge of the segment and related technical planning issues and strategies
  • Minimum 5 years’ experience in planning for business owners
  • Valid CA Designation
  • Desirables :

  • Professional designation (CPA, CBV, CMA, CGA, LLB)
  • Canadian Securities Course
  • Functional Competencies :

  • Presentation skills particularly related to financial matters including the ability to present
  • Business development and strategy skills
  • Strong, proven written and oral communications skills are essential,
  • Attention to details and high emotional intelligence,
  • Working knowledge of the Wealth Management business line including the value proposition, its different product and service solutions,
  • Ability to work independently in a proactive manner as well as within a Team.
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