Electronic Trading Support Analyst
RBC
Toronto, Ontario, Canada
3d ago

What is the opportunity?

The Global Equity Technology team is seeking an Electronic Trading Support Analyst with a positive attitude, a passion to learn, and a strong drive to make things better then you found them.

You will be the liaison between the Business Unit / Traders, our Client Support team and Capital Markets Technology for Equities, Futures, FX and Portfolio & Algorithmic Trading related issues.

Ideally we would like you to have an Equities trading background and exposure to the technologies behind trading.

What will you do?

  • Level two support and liaison between business unit / traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
  • Leverage automation to drive efficiency and to improve our operating environment
  • Escalate issues to Client Support, Network Support, DBA & other service groups for quick identification & resolution.
  • Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs / Cancellations on stuck orders or any other trade related issue.
  • Conduct war-games & document recovery procedures for faster turn-around & lesser business impact.
  • Conduct training & knowledge sharing sessions and documentation of all support related information.
  • Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification.
  • Key Lateral Relationships :
  • Equity traders
  • Major Business Sponsors Heads of desks, Trading, Sales, Portfolio, DMA
  • Development teams
  • Infrastructure teams
  • What do you need to succeed?

  • Must have a Bachelor’s of Science degree or equivalent
  • Excellent oral and written communication skills.
  • Experience as a member of a team providing 24x7 coverage
  • Highly knowledgeable in Linux / Unix
  • Ability to multi-task & handle high-visibility outage situations
  • Strong interpersonal skills and enthusiastic attitude.
  • Consistently seeking for opportunities to automate; Strong scripting skills (i.e., Python, PERL, etc.)
  • Solid knowledge of SQL with experience and good understanding of database concepts (Oracle, Sybase and SQL Server)
  • Working knowledge of FIX Protocol
  • Prior in-depth experience in supporting large-scale, enterprise-wide, global trading platform
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Collaborate closely with different stakeholders and in different lines of businesses across different regions
  • Challenging and rewarding work on complex software systems and infrastructure
  • Platform to actively drive change as we seek for continuous improvements
  • Opportunity to looks after a critical global platform
  • Wide variety of activities and projects that will challenge and stretch your capabilities
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit rbc.com .

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-

    being of our clients and communities at rbc.com / careers .

    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-

    protected factors. Disability-related accommodations during the application process are available upon request.

    City : Toronto

    Address : 155 Wellington St. West

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Pay Type : Salaried

    Required Travel (%) : 0-25

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 07 / 31 / 2019

    Posting Notes :

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