bilingual French / English is mandatory, do not submit candidates with subpar communication skills
Provide Level-2 technical support for supported desktops, laptops, and peripherals.
Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
Managing returns on warranted parts and systems.
Packaging and shipping replacement parts to customers.
Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers.
May participate in development of information technology and infrastructure projects.
Installing, supporting and troubleshooting approved desktop software.
Performing planned maintenance, moves, adds and changes.
Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN).
Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel.
Exercises judgment with defined procedures and practices to determine appropriate action.
Creating and maintaining images for standard systems.
Recommends hardware and software solutions, including new acquisitions and upgrades.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures.
Requires little day-to-day supervision.
Ability to work on call after hours as required
Strong customer service skills.
Reliability and a strong sense of responsibility.
Ability to work independently and take ownership.
Solid technical and analytical skills required.
Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers.
Knowledge of supported Microsoft Windows operating systems.
Experience with Active Directory administration.
Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office.
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities.
Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
Education and / or Work Experience : .
Associate's Degree or equivalent experience required.
A+ Certification recommended,
MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred.
2-4 years or more of related experience preferred
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.