As a member of the professional services team you will work independently or as part of a larger team to define and implement IT solutions.
You will also be called upon to provide problem determination and remediation services.
Responsibilities Provide pre-sales consultation to Gibraltar customers
Provide pre-sales service delivery in terms of Statement of Work creation, client negotiations, presentations, demonstrations, RFP contributions, etc.
Provide post sales service delivery in terms of assessment, architecture, design, implementation, migration, recommendations, upgrades, knowledge transfer, technical documentation, training, business case / TCO creation, etc.
Remediate customer technology environments by researching, identifying, and resolving technical problems
Work with internal and external subject matter experts to expand self-knowledge base
Assist in the development of new service offerings
Assist in the development of practice expertise and cross training of other consultants
Obtain and maintain technical certifications related to job function
Knowledge, Skills, Experience
Design and deployment experience / knowledge for Citrix technologies technology including latest release of XenDesktop / XenApp, ShareFile, Workspace Cloud, App Layering, Netscaler
Installation, configuration and provisioning of MS Server technologies
Design and deployment of one or more of the predominant hypervisors vSphere / XenServer / Hyper-V
Networking fundamentals TCP / IP, DNS, DHCP, Layer 2 / 3 switching / routing
Documentation skills Assessment reports, Build Guides, Statements of Work
Beneficial to Have
Networking / Wireless Vendors Cisco, HP Aruba, Meraki, Fortinet
Hyper-Converged Vendors Nutanix, HP Simplivity, Cisco Hyper-flex, Pivot3
Security Vendors Cisco, Gemalto, Varonis, Fortinet, SentinelOne
SAN Vendors NetApp, HP, Dell, EMC, etc.
Excellent interpersonal skills
Strong spoken and written English skills
Valid driver’s license and able to travel to client sites both locally and out of town
Reliability Status Security Clearance or the ability to obtain
NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.