Detailed Job Specification
Technical Support engineer
A fantastic opportunity has arisen for a Technical Support engineer to join well established blue chip organisation based at their prestigious offices in Redruth.
As a Technical Support engineer you will be a highly motivated and enthusiastic individual who will join our clients existing team of experienced support technicians in this rewarding role.
Reporting directly to the Head Engineer in the first instance, you will be responsible for providing proactive maintenance and support for our clients key customers and the delivery of exceptional on-site support.
PC and server assembly and on site troubleshooting and installation as necessary.
As a Technical Support engineer you will have a proven track record of delivering multi-client support solutions in a small business environment.
You should ideally be exceptionally strong at following procedures and ensuring quality in everything you do.
Hours of work 40 hours - 5 days per week on a rota system.
Holiday entitlement 28 Days per year
As a Technical Support engineer you will have a minimum of 3 years practical experience in solution delivery, being proficient or have some knowledge in the implementation and support of the following technologies :
As a Technical Support engineer you will have :
Full, clean driving licence
Experience of troubleshooting / maintaining Windows Clients 7 / 8 / 10
Experience of troubleshooting / maintaining Windows Server / 2008 / 2012 / 2016
Experience of supporting end users in a domain environment
Troubleshooting TCP / IP
Configuring and troubleshooting ADSL connections
Configuring and troubleshooting LAN and WAN routers
Configuring and troubleshooting firewall appliances
Working in a customer-facing role
Ability to remain calm under pressure
Ability to work well as part of a team
Good interpersonal and communication skills
Experience of troubleshooting / maintaining Exchange
Sense of humour
A+, Network+, MCSA or equivalent in Win 2003 / 2008
TCP / IP sub netting and routing
Assembling and installing PCs and servers
So if you are a Technical Support engineer looking for your next exciting career move please apply now!
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