Technical Support engineer
Global Technology Solutions
Cornwall
5d ago

Detailed Job Specification

Technical Support engineer

A fantastic opportunity has arisen for a Technical Support engineer to join well established blue chip organisation based at their prestigious offices in Redruth.

As a Technical Support engineer you will be a highly motivated and enthusiastic individual who will join our clients existing team of experienced support technicians in this rewarding role.

Reporting directly to the Head Engineer in the first instance, you will be responsible for providing proactive maintenance and support for our clients key customers and the delivery of exceptional on-site support.

  • As a Desktop Support engineer you will be responsible for resolving client technical issues; full server side diagnosis and troubleshooting to maintain our customers' IT infrastructure;
  • PC and server assembly and on site troubleshooting and installation as necessary.

    As a Technical Support engineer you will have a proven track record of delivering multi-client support solutions in a small business environment.

    You should ideally be exceptionally strong at following procedures and ensuring quality in everything you do.

    Hours of work 40 hours - 5 days per week on a rota system.

    Holiday entitlement 28 Days per year

    As a Technical Support engineer you will have a minimum of 3 years practical experience in solution delivery, being proficient or have some knowledge in the implementation and support of the following technologies :

  • WatchGuard XTM range of Firewalls
  • MS Server 2003 / 2008 / 2012
  • MS Exchange 2007 / 2010 / 2013
  • MS SQL Server
  • Windows 7 / 8 / 10
  • Unix / Linux
  • As a Technical Support engineer you will have :

    Full, clean driving licence

    Experience of troubleshooting / maintaining Windows Clients 7 / 8 / 10

    Experience of troubleshooting / maintaining Windows Server / 2008 / 2012 / 2016

    Experience of supporting end users in a domain environment

    Troubleshooting TCP / IP

    Configuring and troubleshooting ADSL connections

    Configuring and troubleshooting LAN and WAN routers

    Configuring and troubleshooting firewall appliances

    Working in a customer-facing role

    Ability to remain calm under pressure

    Ability to work well as part of a team

    Good interpersonal and communication skills

    Highly Desirable

    Experience of troubleshooting / maintaining Exchange

    Sense of humour

    A+, Network+, MCSA or equivalent in Win 2003 / 2008

    TCP / IP sub netting and routing

    Assembling and installing PCs and servers

    So if you are a Technical Support engineer looking for your next exciting career move please apply now!

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