The IT Technician is responsible for providing remote support for clients and client networks reporting to the Managing Technician.
This is a temporary full-time position which could lead to permanent full-time for the right person. The hours for the position are Monday to Friday 8 : 30 AM 5 : 00 PM with some pager duty.
We’re looking for Support Technicians with quantifiable networking skills and customer service experience. As a remote support technician, communication skills and knowledge of computer systems, servers, and software is paramount.
You are reliable, can troubleshoot without direction and place importance on thorough documentation. We have very high standards for ethics in our workplace your personal ethics naturally affect and spread through our company and our customer relationships.
Please add the word pineapple into your email. The ideal candidate will be an adaptable self-starter who is able to multi-
task with ease in a fast-paced environment, be punctual and consistent, and be willing to suggest, discuss and implement new ideas to improve efficiency in the company.
Duties & Responsibilities
Gathering relevant information related to a client issue
Ability to identify, investigate, assess, document, and resolve network software and hardware problems
Ability to communicate clearly and effectively while speaking with both end users and technical support
Ability to resolve 80% of client issues prior to escalation
Server maintenance and troubleshooting
Basic client support including DHCP reservation, GPO creation, security groups, user creation, e-mail and Exchange troubleshooting
Client Workstation, Server, and printer onboarding (creation of documentation, workstation and server setup, domain transition)
Ability to install, configure, operate and maintain computer equipment, network appliances and software applications
Knowledge and Skills
Experience with ticketing solutions (AutoTask, Connectwise)
Ability to quickly learn and utilize new programs / software
Methodical, consistent, and creative troubleshooting skills
Comfortable working in time-sensitive environment with deadlines and interruptions
Enthusiastic team player with excellent communication skills
Excellent writing and research skills
High level of common sense and adaptability to thrive in an environment of growth
Diploma in Computer Science / Networking / Systems Administration with a strong knowledge of networking, IT systems, security, servers, and firewalls
Recent, related experience of two years in a customer service / computer related role
Or an equivalent combination of education, training, and experience
Other certifications : Microsoft MOS, MCITP server and / or Client, CISCO CCENT or CCNA, CompTIA A , Network , Server
Required Language : English