What will you be doing
Primary Duties and Responsibilities :
Working knowledge or strong ability to provide technical support for : Advanced AV Systems, Crestron / Evertz Source Control Devices, Microsoft Surface Hub, MSFT Teams Environment, Biamp Audio (Program and Speech, DSP based systems;
Projection and Display Devices; Video Wall Display Systems; Digital Signage Systems; Streaming, Webcasting and Telepresence systems;
Wireless Microphones / RF Systems; PTZ Wall Cameras; Display Technology; Samsung display technologies and Magic Info technologies.
Respond to Meeting Support Requests
Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshoot , Respond to Service Issues of all AV equipment while planning and implementing improvements in AV equipment.
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Assemble reports and in-house paperwork to record customer interactions to meet SLA requirements
Working with a support desk system and the ability to document and follow through with outstanding ticketed issues, a must.
Work with the Client Teams and Service Team in the scheduling of meetings and preparation of meeting room accommodations for internal users.
On Going Daily / weekly preventative maintenance visits and reporting to the Service Team to ensure equipment and customized space functionality is ready for use.
Identifying defective or failed equipment and take ownership to resolution, escalation, replacement of spares and updating asset inventories.
Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems.
Safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies.
Participates in and drives continuous improvement activities across AV technologies and collaborate with client’s business conferencing team to improve / evolve technology solutions.
Provide customers an elevated level of AV tech competencies & support.
Develop an on-going customer relationship, resulting in future customer loyalty
Physical Working Environment :
What do we require from you? Job Qualifications : Education / Certifications :
A two-year diploma from a Technical School, or equivalent experience
Required / Desired Knowledge, Experience and Skills :
CTS certification from AVIXA + manufacturer certs (Evertz, Biamp, Crestron, Microsoft, Samsung, Magic Info)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts;
crimping / punch-down connections.
Competencies in Microsoft Teams, Surface Hub, and video IPTV, Streaming, Webcasting products.
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
Must be able to be very client facing and work with high level executives in high pressure meeting situations.
Must maintain a valid driver’s license with clean driving record
Must be able to stand, kneel and / or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Collaborative work environments with dynamic growth opportunities
Our commitment to your ongoing career development and education
Comprehensive competitive benefits package
Opportunities to work on some of the world's most iconic and innovative projects
The ability to shine as an industry leader
Diversified : Imagination Engineered
As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market.
From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day.
Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world.
Connect to your future at Diversified, where if you can dream it, you can do it!