What you will be doing
As a member of the Student Services and Learning Supports team, under the direction of the Manager, Student Services, you will assist with the provision of Learning Support Services, primarily Testing Services, Tutoring Services, and Educational Technology Services.
You will assist in providing services that help students with learning, adjustments to college life, and accessing services which support them in achieving their goals of academic success.
You will be responsible for administering and invigilating testing, administratively supporting tutor programs, and introducing and supporting the use of educational and assistive technology.
You will collaborate with your team members to create a supportive learning environment in testing, library, and learning areas;
collect and record service-delivery data; provide excellent customer service; and support campus-wide events, activities and initiatives.
You are a collaborative, team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day.
You understand your position as a role model to each of our students and as such, you demonstrate the utmost professionalism, integrity and respect for all persons in everything you do.
You are committed to life-long learning, occupational currency and a belief in NSCC's mission. You bring a learning-centered perspective to everything you do.
You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals. You flourish in a dynamic, changing and sometimes ambiguous environment by keeping informed and connected within your role and the College. Is this you?
Qualifications and Occupational Experience :
The minimum educational qualification for this position is a post-secondary diploma in an area related to Adult Education, Educational Technology, Administrative and Business Services or Social Services.
You have a minimum of two years of recent and related occupational experience
Occupational experience that includes working in an adult educational environment would be considered an asset.
You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-maill, Office 365 and Assistive Technology.
Experience with PeopleSoft, Brightspace, EnCampus and Pearson Vue would be an asset
You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology;
and you are committed to using technology in advancing your work
Experience supporting / providing service to all students including students with disabilities would be considered an asset
Relevant Skills and Knowledge
You demonstrate a commitment to diversity and inclusion
You possess excellent interpersonal skills and are able to interact at all levels of an organization
You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction
Your superb team working skills enable you to contribute positively to a team environment
You have specific technical occupational knowledge and skill in educational and assistive technology programs
You are known for your problem solving and critical thinking skills
You are a strong communicator
You possess excellent coordination skills specifically related to testing delivery and tutoring programs
You have proven records and information management skills and abilities related to service delivery data
You demonstrate a strong commitment to excellence and attention to detail
You are dedicated to life-long learning to maintain currency in professional practice and emerging trends