Project/Product Manager (Client Services)
5d ago

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.

Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.

We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world.

We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit.

Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors.

It is this passion for innovation that drives each one of our employees for personal and professional success.

What you'll do

We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise.

Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact.

Let’s shape the future of commerce together."

Got some Retail transaction / financial experience? And familiar with Verifone devices and software! This opportunity is for you...

Job Duties and Responsibilities :

  • Perform project planning activities by establishing project plans specifying goals, strategy, scheduling, and identification of risks, contingency plans, and allocation of available resources.
  • Structure the projects according to the resources and staffing availability at Verifone, VARS and customers. Work with the functional manager to ensure staffing is adequately scheduled.
  • Involve in the technical aspect of the solution and get along with developers, implementation analysts and quality assurance analysts to ensure a viable solution is provided to the customer.
  • Maintain accurate and complete project documentation, closing Work Orders upon project completion.
  • Communicate project expectations, project issues and progress to customers, VARS and Verifone Senior Management, and prepare narrative and evaluative reports and presentations.
  • Lead project meetings to discuss goals and objectives, strategy, processes, personnel and delivery-related issues aligning with all Verifone and internal PMO PnP's.
  • Act as a mentor to more junior project team members providing feedback on project team resources for the purpose of yearly performance reviews.
  • Provide support to the Verifone sales team by providing technical presentations, input to Business Cases, Statement of Works, RFI’s, RFQ’s, and RFP’s in order to ensure accuracy.
  • Identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
  • Manage project scope by assessing requirements changes, resolving and conveying impact on budget, time and risk.
  • Handle Client expectations, anticipates operational and tactical risks and tracks them.
  • What qualifications will you need to be successful?

    Knowledge & Experience :

  • 3-5 years of Project / Product management experience preferably in a Payments / Banking / Retail environment.
  • Working knowledge of Retail transaction processing, Pin-pads / POS and payment authorization.
  • PMP certification highly desirable.
  • Highly collaborative, works well in a dynamic and comfortable with change and complexity. Likes to shift between the "big picture" and the small-but-crucial details, knowing when to concentrate on each.
  • Working knowledge of project metrics, including gathering, reporting, trend analysis, creation.
  • Proficiency in MS Office applications, MS Project, MS VISIO, Adobe Acrobat Professional and you stay apprised of current industry trends and new technology.
  • Fabulous at cost tracking and reporting against agreed Purchase Orders, and weekly delivery of cost to completion reporting to customers.
  • Skills & Ability :

  • Deep understanding of project management.
  • Excellent verbal and written communications skills.
  • Excellent presentation skills.
  • Real team leader, willing to assist their colleagues.
  • Ability to effectively handle multiple projects, prepare and track budgets.
  • Ability to adapt and prioritize, meeting deadlines, in a fast paced environment.
  • Strong problem-solving skills to address project-related issues and risks.
  • Demonstrates leadership, responsiveness, and accountability.
  • Dedicated and takes initiative.
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