IT Audio Visual Specialist
Norton Rose Fulbright
5d ago


IT Audio Visual Specialist

The Role

We are seeking an IT Audio Visual Specialist to work in our Service Support team within the Information Technology group across the Canadian offices.

The Audio Visual Specialists must have excellent customer care and communication skills as they are dealing with all levels of customers within Norton Rose Fulbright as well as any visitors.

You will report to the IT Services Manager in Toronto and will be part of a team primarily responsible for the coordination and installation of audio / video conferencing systems within meeting rooms and for providing first level support to customers in an efficient manner to minimize user’s downtime.

The key focus of the team is to deliver a world class AV service to the business and any visitors.

What You Will Do

The primary responsibilities of the position include, but are not limited to, the following :

  • Installation of videoconferencing and audio visual equipment within conference rooms
  • Responding to calls and troubleshooting opportunities in a quick, calm manner
  • Ensuring equipment is maintained and functioning properly
  • Logging and updating all queries within the ticket logging system, in line with set procedures
  • Proactively identifying and implementing process improvements to support continuous improvement initiatives
  • Engaging in formal and informal knowledge transfer, ensuring that knowledge base articles and documentation are available to the team and kept up to date
  • Referring issues that cannot be resolved immediately to appropriate members of the level 2 & 3 support teams
  • Ensuring assigned projects are delivered on time
  • Maintaining extensive knowledge of all technology available
  • Undertaking any other reasonable duties as requested by the Team Leader / Manager
  • Job Qualifications

    Your Capabilities and Credentials

  • Diploma of collegial studies in computer science or the equivalent
  • Excellent ability to communicate effectively with clients; excellent written and oral communication skills
  • Excellent organizational skills and ability to manage several tasks at the same time
  • Customer focused with a desire to exceed customer expectations
  • Ability to troubleshoot and understand the customers’ requirements, to be able to deliver the right solution to meet their needs’ rather than their wants’
  • 3+ years of full time AV technical support experience, preferably in a law firm
  • Process driven, with the ability to focus on the end result
  • Proven ability to provide support, work under pressure and meet deadlines
  • Ability to work autonomously
  • Ability / willingness to work overtime if necessary
  • Bilingual (spoken and written French and English) - desirable
  • Candidates must have knowledge of supporting the following :

  • Video and audio and web conference bridging (e.g. Polycom, WebEx, Blue Jeans,
  • Skype for Business, etc.)

  • Video display systems (projectors, LED, LCD, etc)
  • Cameras, microphones and room speaker systems
  • Remote room control technology (i.e.Crestron)
  • PC / Laptop support (MS Office skills, screen resolution settings etc.)
  • IP Video conference protocols (H323, IP, SIP, etc)
  • Norton Rose Fulbright

    Norton Rose Fulbright is a global legal firm. We provide the world’s pre-eminent corporations and financial institutions with a full business law service.

    We have more than 3800 lawyers and other legal staff based in more than 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

  • Recognized for our industry focus, we are strong across all the key industry sectors : financial institutions; energy; infrastructure, mining and commodities;
  • transport; technology and innovation; and life sciences and healthcare.

    Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

    Norton Rose Fulbright US LLP, Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP and Norton Rose Fulbright South Africa Inc are separate legal entities and all of them are members of Norton Rose Fulbright Verein, a Swiss verein.

    Norton Rose Fulbright Verein helps coordinate the activities of the members but does not itself provide legal services to clients.

    Diversity and Inclusion

    Diversity is an important firm value. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment.

    This means that all job applicants, employees and partners will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.

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