Engineering Application Support Specialist
Thales Canada Inc., Defence and Security
18h ago

Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.

In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America.

Voted as Canada’s best place to live 2017 by Macleans , Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

At our Thales Ottawa office, we develop leading edge technologies for a cloud solution to provide digital cryptographic service.

Our cloud-based Data Protection on Demand service is prevalent in today's digital security world. We are currently seeking an Engineering Application Support Specialist is to join our software engineering team focused on high profile software and embedded / firmware development and deliveries for a cloud service.

The Engineering Application Support Specialist will provide technical support related to Engineering applications and the environment they are hosted in, from an infrastructure, installation / configuration, customization, and administrative user support role.

This includes both the rollout of new applications, as well as the maintenance and support of application tools within the existing environment.

Working with the Engineering team to align tool configuration with engineering processes. Responsible for maintenance of the environment (i.

e. hardware upgrades, server patches, application updates / upgrades), responding to configuration and customization needs of the engineering users, and providing administrative functions and end user support to the engineering community.

Key Responsibilities :

  • Maintain inventory / stock of current environment, including hardware, applications / patches, users, and licenses
  • Work with IS / IT in determining infrastructure and security requirements for engineering environment and associated applications / tools
  • Plan, coordinate (with IS / IT and Engineering), and implement application rollouts to engineering community
  • Perform installation and configuration for new applications, and as required when upgrading applications
  • Work with engineers on determining requirements for tools, and perform customizations as required
  • Set up security certificates for applications as required
  • Administer roles, user / group management, security / access for applications
  • Provide end-user support for application level requests
  • Participate in corporate / group level engineering forums / working groups to understand future roadmaps into Engineering applications, and to communicate / advocate for TCDS needs
  • Required Skills and Experience :

  • Minimum of 3-5 years of previous IS / IT experience
  • 2+ years experience in dealing with IS / IT or Engineering level applications, from either an end user or administrator’s point of view (preferred)
  • Bachelor’s degree or college diploma in Computer Science, Computer Tech, or Engineering related discipline
  • This position requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, Canadian Controlled Goods Program, the Canadian Industrial Security Program, the International Traffic in Arms Regulations (ITAR) and / or the Export Administration Regulations (EAR).
  • All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance

    Preferred Skills and Experience

  • Previous experience with different Engineering level applications which could include : Jira, Git, Jenkins, Windchill (or alternative PLM tool), SharePoint, Nexus / Artifactory, SonarQube, Capella, Enterprise Architect, Azure Dev Ops, UiPath
  • Understanding of IS / IT infrastructure (networking, security, hardware, etc.)
  • Basic scripting (Powershell, Python, etc.)
  • Experience in change management (in the context of introducing new applications to a community)
  • Thales is committed to a diverse and inclusive workplace for all. Thales is committed to providing accommodations in all parts of the interview process.

    Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview.

    We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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