Bilingual (French/English) Operations Officer
The Bagg Group
Toronto, Ontario
21h ago

Our client, one of the major five banks, is looking for a Bilingual (French / English) Operations Officer to join their team!

  • Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
  • Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
  • Ensure established processing procedures and practices are followed in reference to chargebacks
  • Meet daily processing levels of chargebacks to satisfy customers
  • Communicate with and provide support to internal and external customer
  • Develop and maintain effective relationship with other Financial Institutions
  • Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
  • Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
  • Remain current with internal communication and industry trends
  • Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
  • Ensure that established SLA's are consistently met by responding in a timely manner to all chargebacks and adjustments, ensuring files are handled using the department's standard procedures
  • Call merchants to follow up on chargebacks due to disputed transactions assigned
  • Ensure accurate expectations are set for all customers with respect to turn around times and timeliness
  • 100% adherence to all employees processes
  • Actively participate in coaching sessions
  • Actively participate in monthly meetings
  • Job requirements / skills :

  • Proficiency in Microsoft Office
  • Must be able to adapt and work in a fast paced environment
  • Excellent time management skills with the ability to show initiative
  • Must have previous banking experience, including making payments, issuing, chargeback, and fraud experience
  • Previous customer service experience is a must
  • Excellent communication and interpersonal skills
  • Must be able to read, write, and speak English and French
  • Apply
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