Bilingual Training & Documentation Specialist
The Co-operators - Brad Ward, Agent
Montreal, Toronto, QC , Halifax, ON , Winnipeg, NS , Vancouver, MB , Calgary, BC , AB, CA
2d ago

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters.

This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people.

  • The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup;
  • we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact.

    Join us and begin shaping your experience at Sovereign.

    Sovereign is looking for an experienced bilingual Training & Documentation Specialist to support the modernization of underwriting capabilities and promote company efficiency and effectiveness.

    The ideal candidate has exceptional communication skills and can effectively partner with content owners to design guides, manuals, or resource materials.

    Leveraging adult learning best practices to design and deliver bi-lingual training in person, online, or on demand. This is a newly created role, ideal for someone who wants to build our training practice and enable our underwriting team to succeed.

    What you’re responsible for :

    Partnering with leaders, project and change management teams to analyze and interpret training needs; determining learning program elements and creating the delivery strategy to meet those needs.

  • Working with content Subject Matter Experts (SMEs) for the technical content, developing and maintaining resource materials, videos, or summaries;
  • including user guides, job aids, and manuals related to underwriting systems or guidelines.

    Developing and delivering training nationally via classroom, video on-demand, or web-based sessions.

    Monitoring and tracking training effectiveness and continually look for new ways to maximize learning outcomes.

    Providing ongoing client support for business applications, projects and implementations.

    What to expect :

    Detail oriented work that requires a high degree of mental concentration for extended periods of time.

    You handle sensitive information while maintaining confidentiality.

    You use strong judgement and interpersonal skills to build relationships internally and work effectively with people at all levels of the organization.

    You will schedule all training and logistics.

    To be successful :

    You thrive on leading and motivating others to embrace accountability to deliver our exceptional client experience and achieve results.

    You ensure day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.

    You take responsibility for guiding others through changing conditions and creating a supportive culture that encourages the exploration of new opportunities or innovations.

    You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

    To join our team :

    5+ years of technical communications experience and group presentation or facilitation, plus education and / or background in written communication.

    5+ years of professional experience in adult training and development plus knowledge of organizational development and change management practices.

    Commercial Insurance industry knowledge / experience is an asset.

    Post-secondary Education (certificate or diploma) in instructional design and adult learning concepts is preferred, although equivalent experience in an insurance-

    related training role, will be considered.

    Experience in applying instructional methodology to design and develop learning programs for in class, online and blended delivery mediums.

    Demonstrated skill in training needs analysis and training evaluation methods. Proficient in Microsoft Office and e-learning tools.

    What we offer :

    The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.

    A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.

    A holistic approach to your well-being, with physical and mental health programs and flexible work options.

    The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.

    An organizational commitment to sustainability and charitable giving; positively impacting the social, environmental and economic well-

    being of Canadian businesses, families and communities.

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