Customer Services Team Lead Canada
BRP
Sherbrooke, Canada
2d ago

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-

shaping products and services that move people physically and emotionally.

Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-

by-side all terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-

up of parts, accessories, and clothing.

  • Our 10 000 employees make up a big family of diverse cultures who all share a common value : innovation. Our people are passionate and qualified;
  • by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.

    WHY JOIN THE TEAM?

    1. Contribute to a dynamic and challenge-driven team

    2. Utilize your management and leadership skills to grow and build an exciting career in a stimulating environment offering multiple growth opportunities.

    3. Work in a state-of-the-art After Sales Technical support facility with access to the most exciting powersport line-up in the industry.

    YOUR KEY RESPONSIBILITIES

  • Responsible to deliver a high service level to BRP’s dealer network and consumers while ensuring efficient management of human and financial resources;
  • Lead a team and develop employee engagement through dynamic and inspiring leadership, aligned with critical business performance objectives that have significant impact for our dealers;
  • Implement innovative ways to operate the department and ensure continuous improvement on key opportunities by using strong analytic capabilities, change management skills and sound udgment;
  • Ensure strong working partnerships with key business partners and stakeholders;
  • Provide input on strategic alignment and vision to successfully deliver key objectives.
  • YOUR QUALIFICATIONS AND SKILLS

  • Demonstrated success in building and executing internal processes, problem solving skills and transfer of best practices.
  • Strong negotiation, verbal and written skills.
  • Minimum 5 years relevant experience in a management position (powersports experience a plus).
  • Possess a College or University degree in Management, Human Resources or other related studies.
  • French 5 / 5, English 5 / 5
  • AN EXCEPTIONAL AREA!

    The Eastern Townships, located at the very south of the province, shares a border with the United States over close to 300 km (186 mi).

    The charm comes on thick as you forge your way into this paradise of mountains, hills and valleys. The architectural heritage, evidence of the Anglo-

    Saxon legacy, has transformed the towns into the most picturesque of places. 80% of the territory is covered by forests. Come the fall season, an abundance of colour covers the branches.

    To the sheer delight of outdoor enthusiasts, four national parks, including Parc national du Mont-Orford, and many other natural areas provide their share of activities, no matter the season : hiking, biking, camping, skiing and so much more.

    A favourite vacation destination, the Eastern Townships offers a good selection of B&Bs and inns, not to mention spas and health centres.

    Agritourism completes the region’s circle of charm, with five different circuits exploring vineyards, orchards, country-

    style dining, terroir delights and sugar shacks. In fact, the region counts several vineyards, all very different from one another, such as the Vignoble Le Cep d’Argent where you can discover the pleasure of their palatable wine.

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