Job Posting (EN)
Position Summary : The Site Specialist is responsible for maintaining an occupancy rate of 100% and administration of all site requirements.
This is achieved through demonstrating excellent skills in : tenant relations, communication, sales, administration and organization.
Responsibilities : Leasing :
Show and rent vacant suites in the building with the goal of maintaining an occupancy rate of 100%.
Conduct apartment tours for prospective tenants.
Follow-up by phone with prospective tenants within 24 hours of an apartment tour. Record and address any objections. Report findings to the Operations Manager / Site Manager.
Screen qualifying prospective tenants following CAPREIT process and procedures.
Ensure the Tenancy Agreement and all other documents are correctly prepared and
Conduct move-in / move-out inspections.
Maintain an accurate account of suite availability. Examine the Snapshot Vacancy Report, from SAP, on a daily basis to keep track of available
Conduct regular inspections of vacant
Maintain an accurate record of prospective residents including proper filing of all paperwork.
Follow proper procedures when giving out and tracking keys for the
Ensure new tenants are correctly entered into the system including their lease dates, rent payments, name on rent rolls.
Maintain an effective system of rent collection and conduct follow ups when payments are not made on the due date. Record and notify tenants of returned
Review the A / R Report, from SAP system, on a weekly
Advise the Operations Manager / Site Manager about tenant arrears and issues, and building issues.
Communicate tenant and building issues to site staff.
Take action regarding renewal status (terminating tenancy, confirming yearly renewals
Distribute the necessary forms for tenant transfers, assignments and special terminations, and ensure that the tenant’s LMR is processed correctly.
Conduct purchasing functions for materials in SAP to facilitate day to day business and suite turnovers, etc.
Deliver building notices.
Initiate and follow legal and collection proceedings as required. Issues statements and / or discrepancy letters, issue proper legal notices for unpaid rents and when necessary, provide the solicitor with accurate information for court
Correspond with sheriff regarding evictions and accompany sheriff during suite inspections / evictions.
Adhere to company administration
Ensure all paperwork and records are properly maintained and filed.
Maintain a high level of tenant satisfaction when addressing tenant relations issues.
May be required to respond to on-call after hours emergencies.
Carry out other duties as assigned
Outstanding customer relations skills
Background in Sales
Excellent problem solving and organization skills
Outgoing, people oriented personality
Excellent written and verbal skills
Ability to multi task
Flexible working hours
Contribute to team atmosphere
Proficiency with Microsoft Office Suite