AVP, Digital Product Management, Advisor Experience (AX)
Burlington, ON
5d ago

Position Overview

Number of Positions : 1

Language : This role operates in English.

Work Model : Temporarily Remote (due to COVID 19)

Additional Information :

The work location for this role is flexible to Ontario.

As the Associate Vice President, Digital Product Management, Advisor Experience (AX) you will be the Advisor’s champion, equipped with insights and understanding to shape capabilities, tools and experiences that will engage and delight.

You will lead the implementation of Salesforce as an integrated platform for Advisors, client contact centre representatives and operational teams, making it easy to support an industry leading seamless client experience.

You will bring strong technical, collaboration and leadership skills, along with a track record of success and a passion that will bring energy and fun to the workplace.

What you’re responsible for :

Contributing to the development of the digital transformation strategy and roadmap, collaborating with business partners to align initiatives with other inter-dependent programs, and monitor emerging trends in the industry and competitive environment.

Leading the development of omni-channel capabilities, including delivering easy and seamless client experiences across agency, contact centre and digital touchpoints.

Leading the product vision for AX implementation with a focus on delivering maximum business value, including defining the scope and high-level requirements for releases and outlining the process to build, refine and prioritize delivery backlog.

Managing the change to people and processes through the application of change management concepts, resulting in effective implementation, increased adoption, and benefits realization.

Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

To be successful :

You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.

You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans.

You foster innovation and continuous improvement with a focus on client experience.

You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.

You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.

To join our team :

You have 10 years of leadership experience developing and implementing major projects, with exposure to change management, design thinking, strategic planning and agile delivery.

You have a post-secondary degree in Business, Finance, Marketing, Computer Science or a related discipline.

You hold the Chartered Insurance Professional (CIP), Fellow, Life Management Institute (FLMI), or related Financial Services industry designation(s).

You have strong expertise implementing Customer Relationship Management (CRM) platforms, including Salesforce.

What to expect :

Extended work hours, including evenings and weekends, may be required.

As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What we offer :

Training and development opportunities to grow your career with one of Canada’s Best Employers.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

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