IT Technical Support
Visier
Vancouver, Canada
15d ago

At Visier we are reinventing Big Data Analytics with Applied Business Analytics solutions that work out-of-the-box for our customers.

A highly successful company with $100 Million in funding, in only a few years on the market Visier’s Workforce Intelligence solution has been chosen by 120+ large enterprises, including many top brands.

We are continuously hiring new talent to join our passion-driven organization, and we are currently looking for a motivated Linux Technical Support to join our growing team.

What you'll be doing. . .

Visier is looking for an IT Technical Support for an initial 6 month contract in our Vancouver office. The successful candidate will work with a small team to provide Linux and Mac hardware and software support to nearly 400 employees across Canada, the US, and UK.

This position will be the first line of support to the organization and handle the lifecycle of desktop systems while also supporting a wide array of SaaS application.

The successful candidate will need to effectively communicate with peers, management, and is eager to find ways to improve processes and make customer experiences better.

Solid written and oral communication skills are imperative and the candidate must possess the ability to work with minimal direct supervision.

A strong sense of urgency and self-initiative are required.

What you'll bring to the table...

Skills

  • Minimum 1+ year Helpdesk / Desktop Support experience
  • Must have experience supporting Mac and Linux machines / environment
  • Experience with ITIL and ticketing procedures / systems (eg. Remedy / ServiceNow / Jira)
  • Fundamental understanding of networking
  • Hands on experience supporting SaaS products such as G-Suite / O365
  • Excellent written and verbal communication skills
  • Nice-to-Have

  • Mobile Device Management (MDM) knowledge such as AirWatch / Jamf
  • Deployment and configuration management tools (Puppet / Chef / Ansible / SaltStack)
  • Scripting languages (bash / Perl / Python / PHP / Powershell)
  • Experience in Amazon Web Services (AWS) or VMWare vSphere
  • Microsoft Windows Server and Active Directory experience
  • Values

  • You are passionate, have a sense of urgency, and are self-motivated. Everyone pulls their weight here.
  • You are accountable. This is a small company and we take responsibility for our own success or failure.
  • You are disciplined. We do things the right way, we do not cut corners, we do not rely on smoke and mirrors; we are the real deal.
  • We plan, forecast and execute with precision. We may be small today, but sloppy we are not.

  • Integrity is fundamental; there is no deal so important that we will compromise our integrity. We have a truly unique and utterly mind-
  • blowing technology, so the truth is our friend.

  • You are customer centric. Customers come first. Each year customers vote with their wallets. We succeed when our customers succeed!
  • What To Expect

    This isn’t just about us getting to know you. We believe that you need to get your hands dirty (so to speak) to make sure Visier is the right career opportunity for you.

    So feel free to ask lots of questions, read up on our company news, check out our thought leadership and peep our social media channels.

    As you get to know what we’re all about, we hope that you’ll become increasingly confident and excited that Visier could be your next big move.

    Once your application is received and reviewed, qualified candidates will move on to our next steps.

  • Chat with our Talent Acquisition team
  • Come onsite for a meeting with the hiring manager and your potential team
  • Meet with one of our executive leaders and learn how your career can grow with Visier
  • Sound Like A Match?

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