Customer Success Manager
PressReader
Richmond, British Columbia, Canada
2d ago

Description

At PressReader, we’re on a mission to change the way people discover stories that matter. That’s why we've partnered with thousands publishers to give readers unlimited access to the best newspapers and magazines.

There’s a strong, sustainable future for people who make high-quality content and we want to be part of it. We also want to give people a chance to dig past all of the less-than-awesome online stories to find stories that are actually, you know, good.

So, we’ve built an international brand with millions of users and work with other businesses to build innovative partnerships around the world to put more stories in front of more eyeballs.

For hotels, we deliver a personalized experience that helps them stay connected to their guests. With instant translation, channels for individual properties, and the ability to communicate directly with readers, hotels can engage all of their guests before, during, and after their visit.

The Client Success Manager will sustain relationships with a core set of hospitality global clients with potential reach to hotel management and ownership groups.

Reporting into the Client Success Department Manager, the Client Success Manager is an essential part of the team and ensures our clients are successful and happy.

Responsibilities :

  • You thrive in autonomous and independent working environments.
  • You lead and own all post-sales activity for specified territory.
  • You will build positive relationships, demonstrate product knowledge, plan and execute on the Client Success Plan (CSP) to ensure broad adoption of PressReader solutions.
  • You can easily identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your client’s investment within the shortest timeframe.
  • You are the client's voice and provide feedback to internal teams on how we can better serve our clients.
  • You collaborate from proposal through delivery to translate clients business and technical challenges into solutions based on PressReader’s products & services.
  • You develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO) becoming a trusted advisor to clients.
  • You are committed in helping us build and evolve our client success organization to continuously improve the quality of our services and overall experience and success of our client.
  • You will be measured on client implementation experience, service uptake, overall client satisfaction and renewal rates.
  • You engage with the client’s team to implement service, educate staff and collaborate on a sustainable guest communications campaign.
  • You regularly touch base clients to nurture a personal, long-term relationship, share relevant service updates and assist as needed.
  • You collaborate with Sales team to understand client specifics, plan regional strategy and potentially assist with larger-scale client campaigns.
  • Bachelor's degree from an accredited college or university preferred.
  • A empathetic thinker with e xceptional communication skills
  • A strategic mind who has a deep understanding of value drivers in recurring revenue z
  • A project management mindset of being detail oriented, resourceful and astute in your approach.
  • A team player committed to process, collaboration and prioritization.
  • A passion for meeting new people and building genuine relationships and thoughtfully navigating corporate culture.
  • A hungry and driven personality with an insatiable desire to win and achieve more.
  • A positive attitude.
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