Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues.
Assist in prioritization of enhancement and defect resolution.
Monitor automated system alerts, log files, and other monitoring tool output.
Design and develop emergency patches to address critical production issues.
Manage third party components used in the different MFI Applications.
Perform application and website installations on new servers.
Assist in providing support by participating in weekly on-call rotation.
Interact with internal business customers, operation personnel, and development groups in troubleshooting and correction of issues.
Manage development, quality assurance and production application environments, working closely with operations personnel, to honor application Service Level Agreements (SLA).
Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues.
Conduct analysis on issues that lead to implementation of processes to prevent repetitive issues.
Maintain knowledge base documentation.
Work on projects to better improve Production Support model and processes.
BS Degree in Computer Science or other related engineering field.
2 years experience in an Application Support, Production Support or Tier II Software Support role ideal.
At least 1-2 years of SQL experience.
Excellent diagnostic, debugging, and problem solving skills.
Understanding of networks, security, client / server model in a Windows Server environment. Knowledge of a Linux environment a plus.
Ability to communicate with various levels of technical experience (developers / operations / end users / support staff).
Understanding of traditional software development life cycle and problem tracking systems.
Ability to work in team environment, while being self-directed, proactive and action oriented.
Familiarity with Relational Database tools.
Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
Knowledge of IIS 7 configuration, Mercurial or other source control application, and Microsoft .NET (C#, VB). Familiarity with legacy languages such VB 6 and classic asp a plus.
Understanding of MS SQL Server or other relational databases including stored procedure development.
Health, Vision, Dental Insurance