Application Support Developer
Market Force
Winnipeg, MB
il y a 2j
  • Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues.
  • Assist in prioritization of enhancement and defect resolution.
  • Monitor automated system alerts, log files, and other monitoring tool output.
  • Design and develop emergency patches to address critical production issues.
  • Manage third party components used in the different MFI Applications.
  • Perform application and website installations on new servers.
  • Assist in providing support by participating in weekly on-call rotation.
  • Interact with internal business customers, operation personnel, and development groups in troubleshooting and correction of issues.
  • Manage development, quality assurance and production application environments, working closely with operations personnel, to honor application Service Level Agreements (SLA).
  • Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues.
  • Conduct analysis on issues that lead to implementation of processes to prevent repetitive issues.
  • Maintain knowledge base documentation.
  • Work on projects to better improve Production Support model and processes.
  • BS Degree in Computer Science or other related engineering field.
  • 2 years experience in an Application Support, Production Support or Tier II Software Support role ideal.
  • At least 1-2 years of SQL experience.
  • Excellent diagnostic, debugging, and problem solving skills.
  • Understanding of networks, security, client / server model in a Windows Server environment. Knowledge of a Linux environment a plus.
  • Ability to communicate with various levels of technical experience (developers / operations / end users / support staff).
  • Understanding of traditional software development life cycle and problem tracking systems.
  • Ability to work in team environment, while being self-directed, proactive and action oriented.
  • Familiarity with Relational Database tools.
  • Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
  • Knowledge of IIS 7 configuration, Mercurial or other source control application, and Microsoft .NET (C#, VB). Familiarity with legacy languages such VB 6 and classic asp a plus.
  • Understanding of MS SQL Server or other relational databases including stored procedure development.
  • EcoPass Options
  • Bonus Incentives
  • Vacation
  • Health, Vision, Dental Insurance
  • Life Insurance
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