Our client, a leading Audiovisual Systems Integrator, is currently seeking an with strong customer-facing abilities. This candidate will support all audiovisual needs and end-user technologies for the company's enterprise client based in the
Excellent customer communications skills combined with strong AV technical background required. This is NOT a Help Desk or Customer Support role handling calls for Network, Desktop or other IT issues.
This position in-depth knowledge of AV technologies.
Provide maintenance support for A / V equipment, such as microphones, projectors, lighting control, ATC hardware.
Program and / or troubleshoot A / V equipment
Install or replace equipment, with knowledge of A / V integration
Operate a trouble ticket system designed to identify customer service issues.
Provide remote diagnostics and take corrective action.
Track repeat problems and provide feedback (reports) to the Technical Service Manager and Product Manager.
Identify recurring problems that may require escalation to the Lead Engineers, or design changes and develop test plan to produce a resolution.
Coordinate firm’s internal resources to ensure that hardware and software faults are resolved to customer’s satisfaction.
Work with other vendors’ equipment in the direction of specialization and certification.
3-5 years in an onsite client service role
Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment
CTS certification preferred
Proficiency in Microsoft Office
Excellent communication skills