IT Support Technician, Tier 2
The Sun Peaks Grand Hotel & Conference Centre
Sun Peaks, BC
6d ago

Role Proposition :

Are you a technician that enjoys resolving a wide range of IT challenges? We are looking to recruit an IT Support Technician, Tier 2, full time, year-round.

Working in a stunning mountain resort, the successful candidate will be responsible for daily duties that include responding to internal requests for technical support, organizing, prioritizing, and scheduling work using issue tracking systems, Onboarding / Offboarding user administration, asset management and documentation, and Hardware staging, installation, troubleshooting and repair.

This role offers opportunities for career development within the Sun Peaks IT department, the IT field in general, and the ski industry overall.

If this sounds like your ideal work environment, fill out an application to work live and play where you belong!

Accountabilities :

  • Organize, prioritize, and schedule workload using in-house help desk systems
  • Hardware / software installations
  • Installation of various network, A / V, and surveillance components
  • Installation and support of POS and payment systems
  • Asset management and documentation
  • Assist with administration of server systems
  • Lifting of equipment required at times (printers, furniture, servers, etc.)
  • Train new hires on the proper use of hardware and software
  • Assist in tracking hardware and software licensing
  • Adhere to Dept. procedures. Uphold, improve, and revise these procedures where required.
  • Other special projects as assigned by the Supervising Administrator or Director of IT to improve the administration of IT infrastructure
  • Operate according to the code of conduct and values statement of Sun Peaks Resort LLP
  • Attend all SPRLLP-sponsored scheduled orientation & training programs
  • Other duties as required to ensure successful operation of the department, including support of other departments and special promotions
  • Ideal Candidate :

  • Completion of accredited IT program
  • Proven discretion and confidentiality of personal information and administration
  • Outstanding verbal and written communication skills
  • Polished interpersonal and organizational skills
  • A sneak peek into some of the perks and benefits our Full-Time employees enjoy :

  • Full access Winter / Summer Season Lift, Trail, and Golf passes
  • 3 weeks of paid vacation
  • Dining discounts within our hotel & resort outlets
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP
  • Eligibility for our Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
  • Participation in the RRSP and matching DPSP programs
  • Retail discounts in Resort owned outlets
  • Reciprocal programs with partnering resorts & hotels
  • Friends and family hotel rates
  • Continued professional growth and development opportunities
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