Account Manager
Netcracker Technology
Vancouver, Canada
17d ago

Position Summary :

The Account Manager will partner with and ensure the long-term success of our customers. You will be responsible for developing long-

term relationships with your assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-

functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Principal Duties and Responsibilities :

  • Act as a guide and strategic partner to customers by becoming intimately knowledgeable of their customers' key business challenges
  • Ensure that the Netcracker Delivery Process and engagement model is followed for their accounts
  • Responsible for the well-being of the long-term customer relationship for both the customer and Netcracker.
  • Perform as the final point of accountability for the delivery of Netcracker solutions
  • Lead the commercial negotiations with the customer, in alignment with Netcracker finance and legal
  • Master the contractual agreements between Netcracker and the customer
  • Responsible for achieving the annual goals as identified on the personal goal sheets
  • Work to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues
  • Accountable for day-to-day operations and resolving major issues with the customer
  • Fully understand the customer's business challenges, culture and environment, specifically market trends, future technology, competition and partners that may affect the customer's business
  • Position Netcracker as a long-term partner to the customer
  • Develop and lead the account team, while advocating the Netcracker values and acting as a mentor, coach and developer of talent on the teams
  • Identify and develop third party and partner business relationships and opportunities, taking due regard of Netcracker corporate relationships
  • Where assigned, manage a Sales Team (Sales Exec, Solution Architect and Sales Engineer) who, will be focused on new sales efforts from lead generation to closure
  • Complete an annual Customer Satisfaction surveys following the Netcracker process, and completes a resulting action plan
  • Meet all HR requirements for Sales and Delivery personnel, such as their objectives, reviews, coaching and salary planning
  • Prepare the Annual Account Plan (AAP) and monitors performance against the plan
  • Act as the customer’s advocate to the Netcracker organization while understanding and balancing the customer’s needs with Netcracker' requirements
  • Maintain Netcracker standards of business conduct with respect to the customers and partners
  • Experience and Requirements :

  • Extensive experience in developing and maintaining senior level relationships with Communications Service Providers
  • Experience managing an account in complex project environments
  • Experienced in selling complex solutions to CSPs
  • A keen grasp of Netcracker' business environment and culture
  • A definitive track record of customer-centric behavior
  • Capable of working in a heavily-matrixed corporate environment
  • Polished and professional executive presence
  • Strong oral and written communication skills in English and the local language
  • Creative and an out-of-the-box’ thinker
  • Strong business acumen
  • Education :

  • Bachelor’s degree in related field
  • We are NetCracker, and we are focused forward

    For more information, please visit .

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